Contact Us

Need Help?

You've come to the right place! Our goal is to deliver legendary customer service to our members at all times. As each club is a privately owned franchise, the best place to get help to your questions and concerns is in your home club. Call or stop by your home club location and speak with a staff member at the front desk, they will be more than happy to assist you.


Contact your home club

Enter your zip/postal code for a list of clubs in your area.


Tell us about your experience

We would love to hear your feedback on your experience at your home club.

  • Submit feedback to your home club: Use the "Contact your home club" search above to locate your club's, click "View Club Site" then "Member Survey" to submit an online survey about your experience.
  • Submit feedback to our corporate Member Services team: Let us know how your visit went!


Inquire about a new club in your area or suggest a location

We can help answer your questions about clubs we are planning to open, and always like to hear your suggestions for new locations.
Where would you like to see a Planet Fitness?


Frequently Asked Questions

What is a Lunk?

A Lunk is someone who exhibits behaviors that work against a Judgement Free Zone®, such as:

  • Grunting
  • Dropping weights
  • Judging others

Lunk-like actions can be intimidating to members who just want to get in a good workout.

Planet Fitness welcomes everyone, and we are proud of our Judgement Free Zone.

Anyone exhibiting Lunk-like, intimidating behaviors will be addressed.

What is the Lunk Alarm and how does it work?

No one should ever feel Gymtimidated by Lunky behavior and everyone should be comfortable in our clubs. To maintain this environment, we invented the Lunk Alarm that will sound when lunky behavior is demonstrated. The first step in addressing a Lunk is respectfully calling attention to the behavior, to give the Lunk an opportunity to follow Planet Fitness rules. The Lunk Alarm helps maintain a Judgement Free Zone®

Why do you need my checking account for a membership?

The method in which members are able to pay for their monthly membership varies by location, however many accept payment through checking accounts only. We require an Electronic Funds Transfer (EFT) through checking accounts for your convenience: This allows us to be able to continue your membership without interruption or the hassle of updating your payment information if your credit cards are lost/stolen, invalid or expired.

Do you offer classes?

We provide an environment where you can relax, go at your own pace, and do your own thing without ever having to worry about being judged. In that spirit we created [email protected] -- a series of focused fitness training sessions designed to help members (many of whom are first-time gym users) familiarize themselves with the equipment and to build an individual workout plan to follow at their own pace. These sessions are done in small groups, free to our members, and available on a first-come, first-served basis. We encourage people to sign up in advance, as they fill up quickly!

Learn more about [email protected] here.

Where can I find a class schedule?

You can find our [email protected] class schedules at the front desk of any of our clubs or on our App – if you haven’t downloaded it already, go ahead and find it in the Apple Store or Google Play! Feel free to ask one of our friendly staff members at your location about times. You can also call your club or find the schedule on your home club’s page on www.planetfitness.com.

Learn more about [email protected] here.

Do you have Personal Trainers?

We do not have ‘personal trainers,’ however, each Planet Fitness location has a certified fitness instructor with a National Accreditation Certification who runs our [email protected] program. You can schedule a session with our instructors by calling ahead or signing up at your club’s front desk.

Learn more about [email protected] here.

How do I change the channels on the TV’s?

In order to accommodate preferences of all our members, each club is required to have TVs on specific broadcast categories, such as entertainment, news, sports, etc. However, it is up to the club’s discretion to ensure a diverse channel selection within the broadcast categories. These channels cannot be changed once designated.

What benefits are included with the Black Card membership?

With a Black Card membership, you get access to the following benefits:

  • Use of any of our 1,000+ locations
  • Use of tanning
  • Use of massage chairs/beds
  • Bring a guest to any location
  • ½ price cooler drinks (restrictions may apply)
  • and more!

Black Card amenities can vary by club, so please check with your local club for your specific benefits. For more Black Card membership information, click here.

I have a Black Card membership – Can my guest use the amenities?

Being your friend and a PF guest is the best perk of all! Unfortunately, guests cannot use the tanning beds or massage chairs as these are exclusive benefits to the member only.

What does my guest need to bring in order to work out?

A smile, workout clothes and their valid driver’s license or photo ID.

If I did not get my PF T-shirt when signing up, what should I do?

If you didn’t receive your shirt when signing up, let the front desk staff know so they can get one for you.

Can I go to any PF location/club with the Black Card Membership?

With the Black Card membership, you are welcome to use any club in the US, up to 10 times a month per club. In addition, you can use Planet Fitness clubs outside of the country for as little as $1.Please inquire with individual non-US clubs for more details.

How old do I have to be to use the tanning beds?

Regulations vary from state to state and even within local jurisdictions. Check with your local club to find out what the age restrictions are.

How old do I have to be to get a membership?

You can join PF starting at the age of 13 with a parent/legal guardian’s permission; they must be present with you during the sign-up process. As a reminder, 13-15 year olds cannot work out by themselves and must be accompanied by a parent/guardian.

Why can’t I bring a gallon/jug of water?

In order to maintain our No Gymtimidation environment, gallon jugs are not allowed on the club floor. Water bottles should fit in holders and must be kept out of the aisles and walk-ways.

How much is it to downgrade from a Black Card Membership?

Our membership offers vary by club and by time of year. The fee (if any) to downgrade your membership would also vary. Please contact your local club for more details.

I lost my key tag, how can I get a new one?

Easy! Just come into your home club and the front desk staff will give you a new one. Some locations may charge for a lost key – call your local club to find out.

How do I change my billing information?

You can either go in to your home club to have the front desk staff assist you or you can log into your online account by clicking HERE to update your information.

What is the cost for a day pass?

The cost of a one day pass can vary by club. Please contact the desired location for their pricing.

What is your cancellation policy?

You may cancel according to our policy: Per the agreement, in order to cancel a membership, one must either go to your home club in person to fill out a cancellation form, or send a letter (preferably via certified mail) to the club, requesting cancellation. Please note: Memberships cannot be cancelled via fax, phone, or email.

The processing of this cancellation request is subject to any agreement obligations. For more information, please refer to the membership agreement or call your home location. If your membership has a 12 month commitment and you wish to cancel at any time before the commitment is met, you can pay a $58 buyout fee to do so. If you wish to cancel after the 12 months has been met, the buyout fee would not apply. The membership does continue monthly after the commitment is met, until you cancel the membership.

If you are sending a letter, please call the club to verify that your membership can be cancelled at this time.

Please be sure your cancellation request (and payments if owed) are received on or before the 10th of the month, if you do not wish to be billed in the same month on the 17th.

If you are cancelling because you’re unsatisfied with your Planet Fitness location, please speak with your local club manager before making your final decision. We love feedback and would love the opportunity to improve and hopefully change your mind!

Can you change the music playing?

Our music stations are selected to accommodate all music preferences of our members with a variety of upbeat options. Only approved subscription services may be broadcasted.

Can you turn down the music?

Our music volume is monitored to ensure a comfortable and appropriate level. If you find the music is too loud, please speak to the front desk.

Do all clubs have showers?

Yes!

How can I transfer my membership to another location?

By logging into your account HERE, you can transfer to another location. Please note that you have to be a member at one location for 3 months before you can transfer, you must be a monthly member, and you may not owe your current club a balance before completing the transfer process.

Do you offer military discounts?

Our memberships are priced for the convenience of everyone. For our active military members, our clubs can cancel or freeze memberships without penalty if the member is being deployed.

Do you have childcare?

In order to keep our membership costs conveniently low, we do not offer childcare services. We do, however, try to keep our operating hours as long as possible to accommodate all schedules. Please call or check with your local club’s homepage for club hours.

Can my children sit in the lobby while I work out?

For the safety of children under thirteen years old, we ask that they do not come into the facility.

When is Pizza night?

Pizza Monday is the first Monday of every month – we’ll see you there!

When is Bagel morning?

Bagel Tuesdays are the second Tuesday of the month. Tuesdays just got a whole lot better!

When do the annual fees get drafted?

Annual fees are billed to a member once per year. The annual fee billing date is dependent on an individual member’s join date and membership type, as written in the membership agreement. Contact your local club to inquire about when your annual fee date is.

When do the monthly dues get drafted?

On or around the 17th of the month. This date may vary due to different banking requirements and processes.

Do you have saunas?

No – but we do have massage chairs and some clubs have hydro massage beds!

What is the dress code?

Clothing that may be perceived as intimidating, revealing, or offensive, as well as clothing that may present safety hazards or damage to the equipment, is not allowed. Items that may be included in this category include, but are not limited to:

  • String tank tops that do not cover the torso
  • Open-toed shoes or sandals
  • Mud-caked, greasy, or soiled shoes or clothing
  • Jeans or pants with prominent grommets
  • Clothing with messaging that a reasonable person may find offensive or otherwise inappropriate

Why don’t you have scales in the club?

Most of our clubs do not have any scales because we are proud of our Judgement Free Zone®. All fitness journeys vary and what matters most is how you feel!

Do you have Wi-Fi?

Most of our clubs do have Wi-Fi. Please call your club to see if they have it.

Do I have to bring my own lock for the lockers?

You can bring in your own lock, or we have locks available for purchase at PFStore.com. Locks may be available at the front desk of some of our clubs. Please remember that lockers are for daily use only, and items must be removed when you have finished your workout or before you leave the gym.