Last updated: 05/19/25
These Planet Fitness Mobile Alerts Terms and Conditions (“Terms and Conditions”) apply to all persons (“you”) who subscribe to the Planet Fitness Mobile Member Information Program, Mobile Offers Program, and On-Demand Text Responses (collectively referred to herein as “Mobile Alerts”). Mobile Alerts may be sent from or on behalf of Planet Fitness Franchising, LLC, Pla-Fit Franchise, LLC, and their affiliates, agents, franchisees, and third party service providers (collectively, “Planet Fitness,” “us,” “we”, “our”).
NOTE: THESE TERMS AND CONDITIONS INCLUDE AN ARBITRATION PROVISION, JURY TRIAL WAIVER, AND A CLASS ACTION WAIVER THAT AFFECT YOUR RIGHTS. IN ARBITRATION, THERE IS NO JUDGE OR JURY, AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. DETAILS ARE SET FORTH BELOW. PLEASE REVIEW CAREFULLY.
Subscribing to the Mobile Member Information Program
The Planet Fitness Mobile Member Information Program sends to Planet Fitness members recurring text alerts with information about their Planet Fitness membership and other related news and information. You subscribe to the Mobile Member Information Program by providing your mobile phone number in your Planet Fitness membership application or by completing a Planet Fitness form or application online and providing your mobile phone number in that online form. By providing us with your mobile phone number, you agree that we may send you autodialed SMS or MMS informational text messages to the number you provided. Message frequency may vary each month. Regardless of the method by which you have subscribed to the Mobile Member Information Program, you agree that these Terms and Conditions apply to your participation in the program.
While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any of our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”).
You can opt out of the Mobile Member Information Program by following the “Opting Out of Mobile Alerts” instructions below.
The Mobile Member Information Program is a standard rate SMS/MMS program and message and data rates may apply.
Subscribing to the Mobile Offers Program
The Mobile Offers Program sends to subscribers of the program recurring text alerts with promotional offers, discounts, and other marketing messages. You may subscribe to the Mobile Offers Program by signing up online. During online signup, you will receive legal disclosures concerning the Mobile Offers Program on the sign up webpage. You will be required to provide your mobile phone number and check a box indicating that you want to opt-in to the Mobile Offers Program. After you submit your sign up online, we will send an SMS or MMS text message to the mobile phone number you provided. Our text will provide a link to redeem the current mobile offer and will prompt you to complete your enrollment in the Mobile Offers program. By responding YES to this text, you agree to receive to your mobile phone autodialed SMS or MMS text messages from us per month providing promotional offers, discounts, and other marketing messages.
Regardless of the method by which you subscribe to the Mobile Offers program, you agree that these Terms and Conditions apply to your participation in the program. Message frequency may vary each month. You understand that your consent to join the Mobile Offers Program is not a condition of any purchase from us and that you may opt-out of the Mobile Offers Program at any time. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any of our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). The Mobile Offers Program is a standard rate SMS/MMS program and message and data rates may apply.
You can opt out of the Mobile Offers Program by following the “Opting Out of Mobile Alerts” instructions below.
On-demand Text Responses
If you request information from us and provide us with your mobile phone number, or you send a text message to us with a request for information, we may respond to your request or your text message by sending you a one-time text message providing the information you requested. Message and date rates may apply.
Opting-out of Mobile Alerts
You may opt-out of any Mobile Alerts at any time by texting STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE in reply to one of our texts or directly to our short code 21992. After opting out, you may receive a one-time confirmatory text message acknowledging that you have been opted out of receiving further text messages from us. Your opt-out will apply to all Mobile Alerts subscriptions you may have. For example, if you are subscribed to both the Member Information and Mobile Offers programs, your opt-out will cancel your subscription to both programs. If you wish to keep one subscription but not the other, you will need to re-subscribe. For example, if you wish to opt-out of marketing text messages, but want to continue to receive informational text messages, you will need to opt-out of the Mobile Offers Program and then re-subscribe to the Mobile Member Information Program after you have completed your opt-out.
For more information at any time you can reply or text HELP to our short code 21992and we will send you a text message with additional ways to contact us by phone and email.
Duty to Notify if You Change Numbers
If at any time you intend to stop using the mobile phone number that you used to subscribe to any Planet Fitness Mobile Alerts, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile phone number.
Disclaimer of Warranty
Mobile Alerts are offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with any Mobile Alerts. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator, and is outside of our control. We are not liable for delayed or undelivered mobile messages.
Other Terms
By agreeing to these Terms and Conditions, you agree to the terms of our Privacy Policy (located at https://www.planetfitness.com/privacy-policy) and our Website Terms and Conditions of Use (“Terms of Use”) (located at https://www.planetfitness.com/terms-use), and you understand that both policies are incorporated herein by reference. Please read through the Privacy Policy and Terms of Use carefully. All personal information provided to us as a result of your enrollment in any Mobile Alerts or use of our website will be handled in accordance with our Privacy Policy.
Dispute Resolution
Disputes Involving U.S. Users – Mandatory Arbitration; Class Action Waiver; Waiver of Jury Trial
In the unlikely event that Planet Fitness is unable to resolve a complaint you may have to your satisfaction (or is unable to resolve a dispute with you after attempting to do so informally), subject to your right to opt-out below, you and Planet Fitness each agree to resolve such disputes through binding arbitration or small claims court rather than a court of general jurisdiction. Arbitration utilizes a neutral arbitrator instead of a judge or jury and the procedures are generally simpler and more limited than those applicable to a lawsuit in court. Arbitration is subject to limited review by courts, but an arbitrator can award the same damages and remedies that a court can award. For the purposes of this arbitration provision, a “dispute” between us shall be broadly construed to mean any dispute, claim, or controversy between you and Planet Fitness, including any dispute, claim, or controversy arising from or relating to your membership, this agreement, your access to or use of a Planet Fitness club, or your access to and use of any Planet Fitness digital content, whether based in contract, tort, warranty, regulation, statute, or any other legal or equitable basis.
Class Action Waiver. To the fullest extent permitted by law, you and Planet Fitness acknowledge and agree that you and we each are waiving the right to a trial by jury and the right to participate in a class action, either in court or in arbitration. This means that neither you nor Planet Fitness may join claims in arbitration with or against other members, or litigate in court or arbitrate any claims as a representative or member of a class and that the arbitrator may not consolidate any claims into a class proceeding. However, if this class action waiver is held unenforceable as to all or some parts of a dispute, to the extent that any claims must proceed on a class, consolidated, or representative basis, such claims must be litigated in the state or federal courts of the state in which your home club is located and not in arbitration, with any remaining parts proceeding in individual arbitration.
Arbitration Exceptions. Nothing in this arbitration provision shall prevent you or Planet Fitness from: (i) bringing an individual action in small claims court if the dispute is within the jurisdiction of that court, or (ii) pursuing an available enforcement action through any local, state, or federal governmental agency. For any disputes not subject to mandatory arbitration under this section, you agree to submit the dispute to the exclusive jurisdiction of the state or federal courts of the state in which your home club is located for resolution, and you further irrevocably waive any right you may have to trial by jury in any such, action or proceeding.
Arbitration Rules. The Federal Arbitration Act, 9 U.S.C. § 1 et seq. shall govern the interpretation and enforcement of this arbitration provision. For simplicity and fairness, arbitration will be conducted on an individual basis before a single arbitrator in accordance with the then current American Arbitration Association’s Consumer Arbitration Rules (“AAA Consumer Rules”), available at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitrator, and not any local, state, or federal court, shall have the exclusive authority to determine all issues regarding the interpretation, applicability, and enforcement of this agreement and all issues regarding the arbitrability of the dispute, including but not limited to any claim that all or part of this arbitration provision is void or voidable. The arbitrator is authorized to issue any and all remedies authorized by law. The decision of the arbitrator shall be final and the arbitration award enforceable by any court with jurisdiction over the parties. In the event of a conflict between the terms of this arbitration provision and the AAA Consumer Rules, the terms of this arbitration provision shall control unless the arbitrator determines that the application of any inconsistent arbitration provision terms would result in a fundamentally unfair arbitration. You and Planet Fitness agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration, compelled by a court of competent jurisdiction following service of a subpoena and prior notice to you, Planet Fitness, or as mandated by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies. This arbitration provision shall survive termination of this agreement or your membership with Planet Fitness for any reason.
Arbitration Procedures. You and Planet Fitness agree to attempt initially to solve all disputes subject to arbitration by conducting good-faith, informal negotiations. Before commencing arbitration, the party seeking arbitration must provide the other party with written notice of the dispute that includes: (i) the name, mailing address, and email and/or phone number of the party giving notice; (ii) a detailed description of the dispute; and (iii) the relief sought. Your written notice must be sent via certified mail or by any nationally recognized delivery service (e.g. UPS, Federal Express, etc.), or by hand delivery to Planet Fitness, Attn: Legal Department, 4 Liberty Lane West, Floor 2, Hampton, New Hampshire 03842. Planet Fitness’s written notice will be sent to you via the contact information we have in our records for you. You and Planet Fitness agree to use good-faith efforts to attempt to resolve the dispute within thirty (30) days from the date the notice of the dispute is sent. If you and Planet Fitness do not reach agreement on resolving the dispute within those thirty (30) days, the party seeking arbitration may commence arbitration in accordance with the AAA Consumer Rules. Any in-person arbitration hearings will take place in the county (or other municipality) where your home club is located, unless the parties agree to a different location.
Arbitration Fees. Planet Fitness will pay, or if applicable, reimburse you for all AAA filing, administration, and arbitrator fees and expenses for any arbitration commenced by you or us. Notwithstanding the foregoing, nothing herein shall limit the arbitrator’s discretion to allocate compensation, expenses, and fees in accordance with Rule R-44(c) of the AAA Consumer Rules.
Opt-Out. You may reject this arbitration provision by sending written opt-out notice to us. The opt-out notice must be sent no later than thirty (30) days after you sign this agreement. You must send written notice via email to Legal@planetcsc.com or by mail to Planet Fitness, Attn: Legal Department, 4 Liberty Lane West, Floor 2, Hampton, New Hampshire 03842. The opt-out notice must include: (i) your name, (ii) your mailing and email address, and (iii) your request to be excluded from this mandatory arbitration provision. Your rejection of this arbitration provision shall have no effect on the remaining provisions of this agreement.
Public Injunction. Nothing in this arbitration provision shall be construed as a waiver of your right to pursue a public injunction under California law to the extent you have standing to bring such a claim.
Disputes Involving Canadian Users
If you are a user based in Canada, the parties shall first attempt, promptly and in good faith, to resolve any such dispute informally between them. If the parties are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party shall submit such controversy or dispute to individual mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law and in accordance with these Terms and Conditions.
Acceptance by You
By opting in to any Mobile Alerts and/or otherwise using any Mobile Alerts, you expressly agree to be bound by these Terms and Conditions and the incorporated terms of our Privacy Policy and Terms of Use. If you do not consent to these Terms and Conditions, you must immediately cease using all Mobile Alerts and opt-out as provided above.
Contact Us
If you have additional questions or comments, please contact us by email at sms@planetfitness.com or call 844-558-5694.
Participating Carriers (U.S. Only)
Mobile Alerts are available on most mobile phone carriers in the United States. Carriers are not liable for delayed or undelivered messages.