COVID-19 Updates

Last updated 29 July, 2020

 

To Our Loyal Members,

YAY we are open, Welcome back!

After careful consideration and guidance from the State Government, Planet Fitness Australia was excited to reopen the clubs on June 13th. As always, the safety of our team and members is our top priority. We would like to take this time to share some important information now that we have reopened.  

  • Our reopening hours of operation are 6:00 AM - 9:00 PM Monday - Friday and 7:00 AM - 7:00 PM Saturday and Sunday. 
  • Please know that billing resumed on or around June 25th. If your annual fee was scheduled to be billed between March 24th and June 12th, those fees will not be billed until on or around July 23rd.
  • Our PE@PF classes are running again as per the timetable. Be sure to drop by our front desk or log in to your member portal and book your class. Our wonderful Certified Trainers are there to help keep you motivated.
  • We continue to provide you with a clean, sanitary, and judgement free workout experience that you love.  

THUMBS UP TO OUR CLEAN THUMB CLUB! What you can expect from us now we have reopened: 

  • Increased hand sanitisation stations throughout the gym floor: You are required to sanitise your hands on entry into our clubs, we have provided a free standing hand sanitisation station. We have also installed these on the walls in each workout zone and in our locker rooms.
  • Touchless check-in: Please check yourself in and out of the club using your keytag, you will see directional signage is on the front desk. As always our staff are there to welcome you in and help if you need any assistance.
  • Strict equipment sanitisation policy: Our yellow cleaning stations throughout the clubs now have a new TGA approved disinfectant called Viraclean, it kills COVID-19. We ask that you spray just once into the paper towel and sanitise any touchpoints.  A reminder that a towel is optional, a personal choice, and it is not a cleaning tool but rather a sweat catcher.  
  • Our team members will be performing increased cleaning in all areas, throughout the day. Our locker rooms will be closed between 2pm-3pm for a thorough deep clean. The disabled toilet will be available to use during this time, not showering.
  • Social distancing or as we like to call it, Social Fitnessing. Some pieces of cardio equipment will be temporarily out of use to create additional space. Our free weights area has been marked up to keep you in your social distancing zone. You will also notice social distancing markers around the front desk, please use if you are queuing.

How you can help keep our community safe and healthy:  

  • Wash your hands for at least 20 seconds with soap and water before using equipment.
  • Disinfect equipment before and after use.
  • Maintain physical distance between members and team members.
  • Please stay home if you're not feeling well. We will be here for you when you feel better!

Finally, one of the best ways to stay healthy is to stay active. We've been proud to keep you moving during this time through our live Work-Ins on Facebook. Our Work-Ins on Facebook will continue on Monday-Friday each week for the time being and we hope you continue to join us when you aren't here with us in person.

You’re awesome! We can't wait to see you back in the club.

Be well,

Planet Fitness Australia.

 

 

COVID-19 Frequently Asked Questions

Club Closures & Reopening Plans

Working closely with our franchisees, we are taking a thoughtful, and phased approach to reopening clubs based on local officials’ guidelines.

The safety of our staff, members, and community is our top priority as we reopen. When a club’s reopening date has been set, you’ll be the first to know! Members will receive an email with the reopening date and additional details about what to expect when you return for your first workout. You can also check your local club page on PlanetFitness.com.au/gyms or your club’s Facebook page for updates.

We are proud of our high cleanliness standards and have extensive, cleaning and sanitization policies in place. Staff conduct regular and thorough cleaning of all equipment and surfaces throughout the gym floor. Regular, overnight deep cleaning is also conducted.

In preparation for reopening our clubs, we've taken several steps to strengthen our policies and procedures to help keep you and our team members safe! To name a few:

  • Increased sanitization stations throughout the gym floor: Our team members will be performing increased, thorough cleanings throughout all areas of the club using disinfectant effective against COVID-19.
  • Physical distancing measures: To allow for physical distancing, some pieces of cardio equipment will be temporarily marked out of use to create additional space.

You’ll also notice new signage throughout the club that helps to explain the steps we’re taking to keep our clubs clean, and our members and staff healthy. Finally, Planet Fitness and our franchisees will continue to follow local officials’ guidelines and adhere to any additional safety measures.

We are asking that all of our members Be Cleansiderate™ at our clubs and disinfect equipment before and after use. Additionally, you should plan to keep a safe distance by putting an imaginary treadmill or two between yourself and others.

You are welcome to wear any personal protective equipment (PPE) such as a mask or gloves to the club if you feel more comfortable. Together with our franchisees, we will continue to follow the recommendations of local authorities at each of our clubs in order to take every necessary precaution to ensure the safety of our community.

Make sure you check your club page on PlanetFitness.com.au/gyms or your club’s Facebook page for updates on any local requirements. As always, please stay home if you’re not feeling well. Don’t worry, we will be here for you when you feel better!

Update on Planet Fitness' Mask Policy

Your health and safety is our #1 priority, and we're committed to keeping our clubs clean and safe. For the enhanced safety of our members, guests and team members, masks are now required except while actively working out, and in accordance with local restrictions, in all Planet Fitness locations worldwide, effective August 1, 2020.  This means that a mask must be worn at all times, and in accordance with local restrictions, in the club (except while actively working out) including when entering and exiting the facility, in between machines and exercises on the gym floor, cleaning, and while in the locker room and NOT behind a private enclosure such as a shower or tanning room. While you are actively working out, you do not need to have a mask on.

Wearing a mask in public is proven to help reduce the spread of COVID-19, and as a leader in the fitness industry, and your long-term partner in health and wellness, we are committed to doing everything in our power to ensure the health and safety of our Planet Fitness community. Thank you in advance for your support and adherence to this policy. This added safety precaution also helps us to remain open to serve you and keep you healthy and active.

Members and guests are required to wear a mask except while actively working out and in accordance with local restrictions. This includes upon entering and exiting the facility, and while in the facility except while actively working out, and in accordance with local restrictions, or behind a private enclosure (shower, changing room, tanning room, etc.) or drinking.

No, members and guests are NOT required to wear a mask while actively working out but must follow all local restrictions. But remember, members and guests must have a mask unless they are actively working out (and in accordance with all local restrictions) such as when individuals are entering and exiting the facility, cleaning equipment, and while walking on the gym floor between exercises.

Effective August 1, masks will be required at all times except while actively working out, and in accordance with local restrictions. If you have a medical exception that prohibits you from wearing a mask, or you prefer not to wear one, please reach out to your local club.

For the month of August, all Planet Fitness locations have disposable masks available if a member or guest forgets their mask. We’d be happy to provide one to you!

Stricter local requirements will be enforced above and beyond our mask policy.

Yes, team members are required to wear a mask at all times during their shift for their safety, and the safety of others. This policy has been in effect since we began reopening our stores on May 1.

We know that wearing a mask while working out may be new for some of our members. Here are a few tips from our awesome PF trainer Teddy Savage! You can also check out a video from him HERE.

 

Teddy’s tips:

  • Choose a mask that works for you. Don’t get caught up in the “one size fits all” thought process when choosing your mask.
  • Breathe to the beat of your own drum. Hum a little tune in your head to control your cadence of breath.
  • Infuse active rest in lieu of strict cardio. It may be slightly more challenging to do steady state cardio. So instead, do a few seconds of active rest when exercising. For example, if you’re on the treadmill jogging on an incline, decrease the incline or slow to a fast walk to catch your breath. Then, you can speed back up again.  
  • Plan for breaks into your routine. Tactfully place breaks into your routine as you are getting used to working out with a mask.
  • Use shorter time intervals for your work to rest ratio. Instead of doing one 60 second time interval, break it up into two 30 second or three 20 second intervals.

Wear your Mask Correctly

  • Wash your hands before putting it on
  • Put it over your nose and mouth and secure it under your chin
  • Try to fit it snugly against the sides of your face
  • Make sure you can breathe easily

The Judgement Free Zone® @ Home

Yes, we have your backs! Our mission is to keep you moving which is why we launched our United We Move™ Campaign. While our clubs are temporarily closed, we’re bringing the best of our Judgement Free Zone® to you.

Check out the Planet Fitness Facebook Page for "Home Work-Ins" - a series of free fitness workouts for everyone – streamed live daily, hosted by our trainers and surprise celebrity guests. For anyone who can’t participate live, each workout will also be available to view on both the Planet Fitness Facebook page and YouTube channel after the broadcast is over. There is no equipment needed and all classes will be 20 minutes or less. 

Membership Questions

Yes, we have proactively frozen all memberships on your behalf, and you will not be charged any fees while your club is closed. We will keep you informed and let you know when your club is ready to reopen, and look forward to serving you in a clean, sanitary, and judgement free environment. Can’t wait to see you back in the club soon!

If you have any questions about your membership in the meantime, visit PlanetFitness.com.au/about-planet-fitness/contact-us and we would be happy to assist you.

Unfortunately the timing of mandates and closures lead to some of our members being billed shortly before we closed. Rest assured that you will not be charged for any days when the club was closed. We will make an adjustment on your next billing cycle when we reopen.

If you have a prepaid membership, the expiration date of your membership will be adjusted by the number of closed days. For example, if we are closed 30 days and your membership was set to end on or about November 30, that membership will be extended to on or about December 30.