Reply STOP to unsubscribe. Need Help? Please contact us by email at sms@planetfitness.com or call 844-558-5694. Planet Fitness World Headquarters is located at 4 Liberty Lane W, Hampton, NH 03842.
These Planet Fitness Mobile Offers Program Terms and Conditions apply to all persons (“you”) who subscribe to the Planet Fitness Mobile Offers Program (the “Program”). By subscribing you agree to receive, on any mobile phone number you provide, automated SMS or MMS text messages with promotional offers and similar marketing from or on behalf of Planet Fitness Franchising, LLC, Pla-Fit Franchise, LLC, and their affiliates, agents, franchisees, and third party service providers (collectively, “Planet Fitness,” “us,” “we”, “our”). You understand that your consent to join the Program is not a condition of any purchase from us and that you may opt-out of the Program at any time. This offer is valid in the U.S. only.
Subscribing to the Mobile Member Information Program
The Planet Fitness Mobile Member Information program sends to Planet Fitness members recurring text alerts with information about their Planet Fitness membership and other related news and information. You subscribe to the Mobile Member Information program by providing your mobile phone number in your Planet Fitness membership application or by completing a Planet Fitness form or application online and providing your mobile phone number in that online form. By providing us with your mobile phone number, you agree that we may send you up to five (5) autodialed SMS or MMS informational text messages per month to the number you provided. Regardless of the method by which you have subscribed to the Mobile Member Information program, you agree that these Terms and Conditions apply to your participation in the program.
The Mobile Member Information program is a standard rate SMS/MMS program and message and data rates may apply.
Subscribing to the Mobile Offers Program
The Planet Fitness Mobile Offers program sends to subscribers of the program recurring text alerts with promotional offers, discounts, and other marketing messages. You may subscribe to the Planet Fitness Mobile Offers program in two ways. You may text a designated passcode to our Planet Fitness short code 33415. If the passcode is valid, we will respond to your text with an SMS or MMS text message that will provide a link to redeem the current mobile offer, will provide legal disclosures relating to the Mobile Offers program, and will ask you if you wish to enroll in the program. By responding TEXTME to our text, you will receive an additional message asking you to confirm your enrollment in the Mobile Offers program. By responding YES to this text, you agree to receive to your mobile phone up to five (5) autodialed SMS or MMS text messages from us per month providing promotional offers, discounts, and other marketing messages.
You may alternatively sign up online. If you sign up online, you will receive legal disclosures concerning the Mobile Offers program on the sign up webpage. You will be required to provide your mobile phone number and check a box indicating that you want to opt-in to the Mobile Offers program. After you submit your sign up online, we will send an SMS or MMS text message to the mobile phone number you provided. Our text will provide a link to redeem the current mobile offer and will prompt you to complete your enrollment in the Mobile Offers program. By responding YES to this text, you agree to receive to your mobile phone up to five (5) autodialed SMS or MMS text messages from us per month providing promotional offers, discounts, and other marketing messages.
Regardless of the method by which you subscribe to the Mobile Offers program, you agree that these Terms and Conditions apply to your participation in the program. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any of our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). The Mobile Offers program is a standard rate SMS/MMS program and message and data rates may apply.
On-demand Text Responses
If you request information from us and provide us with your mobile phone number, or you send a text message to us with a request for information, we may respond to your request or your text message by sending you a one-time text message providing the information you requested. Message and date rates may apply.
Opting-out of the Mobile Alerts Program
You may opt-out of the Mobile Alerts Program at any time by texting STOP, QUIT, END, CANCEL, or UNSUBSCRIBE in reply to one of our texts or directly to our short code 33415. After opting out, you may receive a one-time confirmatory text message acknowledging that you have been opted out of receiving further text messages from us. Your opt-out will apply to all Mobile Alerts subscriptions you may have. For example, if you are subscribed to both the Member Information and Mobile Offers programs, your opt-out will cancel your subscription to both programs. If you wish to keep one subscription but not the other, you will need to re-subscribe. For example, if you wish to opt-out of marketing text messages, but want to continue to receive informational text messages, you will need to opt-out of the Mobile Alerts Program and then re-subscribe to the Member Information program after you have completed your opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or opting out through a verbal request, is not a reasonable means of opting out.
For more information at any time you can reply or text HELP to our short code 33415 and we will send you a text message with additional ways to contact us by phone and email.
Duty to Notify if You Change Numbers and Indemnification
If at any time you intend to stop using the mobile phone number that you used to subscribe to any Planet Fitness Mobile Alerts Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile phone number. You understand and agree that, if you cancel your service plan or otherwise transfer your mobile phone number without notifying us of such change, you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile phone number. You understand and agree that your agreement to provide such notice and indemnification is a material part of these terms and conditions. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Mobile Alerts Programs.
YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT (47 U.S.C. SEC. 227), AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE PHONE NUMBER YOU PROVIDED.
Disclaimer of Warranty
The Mobile Alerts Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with any Mobile Alerts Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator, and is outside of our control. We are not liable for delayed or undelivered mobile messages.
Other Terms and Conditions
By agreeing to these Terms and Conditions, you agree to the terms of our Privacy Policy (located at https://www.planetfitness.com/privacy-policy) and our Website Terms and Conditions of Use (“Terms of Use”) (located at https://www.planetfitness.com/terms-use), and you understand that both policies are incorporated herein by reference. Please read through the Privacy Policy and Terms of Use carefully. All personal information provided to us as a result of your enrollment in any Mobile Alerts Program or use of our website will be handled in accordance with our Privacy Policy.
Dispute Resolution
Disputes Involving U.S. Users – Mandatory Arbitration
If you live in the United States, in the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions or the Mobile Alerts Program or your enrollment in any Mobile Alerts Program, including any dispute concerning the scope or enforceability of this Dispute Resolution provision, the parties shall first attempt, promptly and in good faith, to resolve any such dispute informally between them. If the parties are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), you agree that the dispute shall, unless otherwise mutually agreed by the parties for any particular dispute, BE RESOLVED EXCLUSIVELY BY BINDING ARBITRATION BEFORE A SINGLE ARBITRATOR ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”), in accordance with its then-current Consumer Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Those AAA rules, including all rules pertaining to the payment of arbitration fees and costs, are incorporated in full herein, except to the extent inconsistent with the terms set forth in this paragraph. Any such arbitration between you and Planet Fitness must be arbitrated in the State of New Hampshire. Such arbitration must be on an individual basis. This means neither you nor Planet Fitness may join claims in arbitration with or against other users or parties, or litigate in court or arbitrate any claims as a representative or member of a class. YOU UNDERSTAND THAT BY AGREEING TO ARBITRATION YOU ARE WAIVING CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE IN COURT, THE RIGHT TO HAVE THE DISPUTE DECIDED BY A JUDGE OR JURY, AND THE RIGHT TO BRING, OR BE PART OF, A CLASS ACTION CASE. The foregoing shall not apply to suits falling within the jurisdiction of the small claims courts located in the State of New Hampshire or to enjoin infringement or other misuse of intellectual property rights, and you or Planet Fitness may bring suit in a New Hampshire court of competent jurisdiction for (a) individual small claims matters and (b) to enjoin infringement or other misuse of intellectual property rights.
These Terms and Conditions shall be governed by the laws of the State of New Hampshire, without reference to conflict of laws principles.
The AAA’s Consumer Arbitration Rules are available at: https://www.adr.org
This Dispute Resolution provision shall apply to this contract unless, within thirty (30) days of subscribing to any Mobile Alerts Program, you notify Planet Fitness in writing that you wish to opt-out of this Dispute Resolution provision. Such written notice must identify your name and all mobile phone number(s) you used to subscribe to any Mobile Alerts Program and must be delivered to legal@pfhq.com. You understand and agree that notice by any other means will be ineffective.
Disputes Involving Canadian Users
If you are a user based in Canada, the parties shall first attempt, promptly and in good faith, to resolve any such dispute informally between them. If the parties are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party shall submit such controversy or dispute to individual mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law and in accordance with these Terms and Conditions.
Acceptance by You:
By opting in to any Mobile Alerts Program and/or otherwise using any Mobile Alerts Program, you expressly agree to be bound by these Terms and Conditions and the incorporated terms of our Privacy Policy and Terms of Use. If you do not consent to these Terms and Conditions, you must immediately cease using all Mobile Alerts Programs and opt-out as provided above.
Contact Us
If you have additional questions or comments, please contact us by email at sms@planetfitness.com or call 844-558-5694.
Participating Carriers (U.S. Only)
Carriers are not liable for delayed or undelivered messages.
AT&T, Sprint/Boost/Virgin, T-Mobile/MetroPCS, Verizon Wireless, C Spire Wireless, Carolina West Wireless (CWW), CellCom USA, Google Voice, U.S. Cellular, ACS/Alaska, Advantage Cellular (DTC Wireless), Aio Wireless/Cricket, Appalachian Wireless, Atlantic Tele-Network International (ATN), Bandwidth, Bluegrass Cellular, Buffalo Wireless, CableVision, Cellular Network Partnership (PIONEER), Cellular One of East Central Illinois, Chariton Valley Cellular, Chat Mobility USA, ClearTalk(Flat Wireless), Copper Valley, Coral Wireless (Mobi PCS), Cross Telephone Company (MBO Wireless), Duet IP (Maximum Communications New Core Wireless), Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI Communications Corp, Golden State Cellular, i Wireless (IOWA Wireless), Illinois Valley Cellular (IV Cellular), Immix(Keystone Wireless), Inland Cellular Telephone Company, Leaco, Mosaic (Consolidated or CTC Telecom), MTA Communications, MTPCS (Cellular One Nation), Nex-Tech Wireless, Northwest Missouri Cellular Limited, Panhandle Telecommunications Systems(PTCI), Peoples Wireless, Pine Belt Wireless, Pine Cellular, Revol Wireless USA, RINA, Sagebrush Cellular (Nemont), SI Wireless/Mobile Nation, SouthernLinc, SRT Wireless, Texas RSA 3 Ltd(Plateau Wireless), Thumb Cellular, Union Telephone Company(Union Wireless), United Wireless, Viaero Wireless, West Central Wireless (5 Star Wireless).
