Customer Service

Have a Question? We Can Help.

Our goal is to deliver legendary customer service to our members at all times.

FREQUENTLY ASKED QUESTIONS

While we hate to see you cancel your membership, our cancellation process may vary club to club, so the best first step is to contact your home location to confirm the cancellation policy. For most locations, you can visit your home club in person to cancel your membership or send written notification via mail to your home club requesting to cancel. Some members may also be eligible to cancel their membership online based on their membership type and location of their home club. If you have additional questions, please contact your home club or our Member Services department.

Please note, to stop the billing of your monthly membership on the 17th, the club must receive written notice delivered by the 10th in person or through mail, as it may take up to 7 business days for billing changes to take effect. To stop the billing of the annual fee, cancellation must be completed by the 25th of the month prior to the annual fee date. Lastly, if your membership has a minimum term and is canceled prior to end of contract term, a $58 buyout fee is required.

You can transfer your membership online with just a few clicks . You are eligible to transfer online if all of the following are true:

  1. You are not a minor

  2. You have been a Planet Fitness member for at least 90 days

  3. You haven’t transferred your membership in the past 90 days

  4. You don’t owe any outstanding dues or fees at your current club, have a financial cosigner, or a third-party subsidized membership

  5. You have a membership that is billed monthly, not a Paid in Full membership.

Contact your home club for assistance if you are not eligible to transfer online.

If your home club is open, your best source of billing or membership information is to contact them directly.  If your home club is closed, please contact our member services department. Please note that the Member Services department is open Monday through Friday from 9 am – 6pm, EST. They will respond to your inquiry as soon as possible.

We offer PE@PF – a series of focused fitness training sessions led by certified fitness instructors that’s designed to help members get familiar with the equipment and to build an individual workout plan to follow at their own pace. PE@PF sessions are done in small groups, free to our members, and available on a first-come, first-served basis. 

*Amenities and Perks subject to availability and restrictions. See home club for details.

Planet Fitness policies can be found on the Planet Fitness policies page.

Contact Your Home Club

Contact Your Home Club

Contact Your Home Club

As each club is a privately-owned franchise, the best place to get help to your questions and concerns is in your home club. Call or stop by your home club location and speak with a staff member at the front desk - they will be more than happy to assist you.

Still Need Help?

Still Need Help?

If you have already contacted your home club and still need help, please contact the Member Services Team.

Still Need Help?