Customer Service
Have a Question? We Can Help.
Our goal is to deliver legendary customer service to our members at all times.
FREQUENTLY ASKED QUESTIONS
How do I cancel my membership?
While we hate to see you cancel your membership, our cancellation process may vary club to club, so the best first step is to contact your home location to confirm the cancellation policy. For most locations, you can visit your home club in person to cancel your membership or send written notification via mail to your home club requesting to cancel. Some members may also be eligible to cancel their membership online based on their membership type and location of their home club. If you have additional questions, please contact your home club or our Member Services department.
Please note, to stop the billing of your monthly membership on the 17th, the club must receive written notice delivered by the 10th in person or through mail, as it may take up to 7 business days for billing changes to take effect. To stop the billing of the annual fee, cancellation must be completed by the 25th of the month prior to the annual fee date. Lastly, if your membership has a minimum term and is canceled prior to end of contract term, a $58 buyout fee is required.
How do I transfer my membership to a different Planet Fitness club?
You can transfer your membership online with just a few clicks (you’ll need your Planet Fitness Club Pass number). A few things to be aware of before you transfer: You have to have been a member at one location for at least 90 days, you must have a monthly (not annual or prepaid) membership, and you can’t owe any outstanding dues or fees at your current club.
Where do I go if I have questions or need help with the billing for my account?
If your home club is open, your best source of billing or membership information is to contact them directly. If your home club is closed, please contact our member services department. Please note that the Member Services department is open Monday through Friday from 9 am – 6pm, EST. They will respond to your inquiry as soon as possible.
Do you offer classes or personal training?
We offer PE@PF – a series of focused fitness training sessions led by certified fitness instructors that’s designed to help members get familiar with the equipment and to build an individual workout plan to follow at their own pace. PE@PF sessions are done in small groups, free to our members, and available on a first-come, first-served basis.
*Amenities and Perks subject to availability and restrictions. See home club for details.
Does Planet Fitness have any other policies?
Planet Fitness policies can be found on the Planet Fitness policies page.
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Contact Your Home Club
As each club is a privately-owned franchise, the best place to get help to your questions and concerns is in your home club. Call or stop by your home club location and speak with a staff member at the front desk - they will be more than happy to assist you.
Still Need Help?
If you have already contacted your home club and still need help, please contact the Member Services Team.