Customer Service

Have a Question? We Can Help

Please know that if your club is closed, you will not be charged any fees and your membership will remain frozen until your club reopens.

 

Frequently Asked Questions

Please see our COVID-19 FAQ Page

While our locations are currently closed, we have proactively frozen all memberships on your behalf. You will not be charged any fees until your club reopens. While we hate to see you cancel your membership, you can send a certified letter to your home club requesting to cancel. Otherwise, please contact our member services department with questions about your membership. Please note that the Member Services department is open Monday through Friday from 9 am – 6pm, EST. They will respond to your inquiry as soon as possible.

When we reopen, You can transfer your membership online with just a few clicks (you’ll need your Planet Fitness key tag number). A few things to be aware of before you transfer: You have to have been a member at one location for at least ninety days, you must have a monthly (not annual) membership, and you can’t owe any outstanding dues or fees at your current club.

While our locations are currently closed, please contact our member services department with questions about your membership. Please note that the Member Services department is open Monday through Friday from 9 am – 6pm, EST. They will respond to your inquiry as soon as possible.

We offer [email protected] – a series of focused fitness training sessions led by certified fitness instructors that’s designed to help members get familiar with the equipment and to build an individual workout plan to follow at their own pace. [email protected] sessions are done in small groups, free to our members, and available on a first-come, first-served basis. 

Contact Your Home Club

Contact Your Home Club

As each club is a privately-owned franchise, the best place to get help to your questions and concerns is in your home club. Call or stop by your home club location and speak with a staff member at the front desk - they will be more than happy to assist you.

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Still Need Help?

Still Need Help?

If you have already contacted your home club and still need help, please contact the Member Services Team.

planet fitness staff