Frequently Asked Questions
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Membership & Billing
You can transfer your membership online with just a few clicks . You are eligible to transfer online if all of the following are true:
You are not a minor
You have been a Planet Fitness member for at least 90 days
You haven’t transferred your membership in the past 90 days
You don’t owe any outstanding dues or fees at your current club, have a financial cosigner, or a third-party subsidized membership
You have a membership that is billed monthly, not a Paid in Full membership.
Contact your home club for assistance if you are not eligible to transfer online.
If your home club is open, your best source of billing or membership information is to contact them directly. If your home club is closed, please contact our member services department. Please note that the Member Services department is open Monday through Friday from 9 am – 6pm, EST. They will respond to your inquiry as soon as possible.
The method in which members are able to pay for their monthly membership varies by location, but many Planet Fitness clubs accept payment through checking accounts only. We require an Electronic Funds Transfer (EFT) through checking accounts for your convenience: This allows us to be able to continue your membership without interruption or the need to update your payment information if your credit card is lost, stolen, invalid, or expired.
You can update your billing information and make a payment online or in the PF App under the My Billing Info & Balance section of the account menu. Payment can be made using a debit or credit card. If you have any questions regarding your billing or membership, please contact your home club.
Upgrading your membership has never been faster or easier. You can do it all online simply by clicking here (you’ll need your PF Club Pass number). Or, stop by the club and our front desk staff can do it for you.
Stop by your club and club staff can downgrade your membership.
Yes. We offer free fitness training in small group formats that are first come, first serve. Fitness classes are led by certified fitness trainers and are available to all Planet Fitness members. All trainers must be employed by the club franchise location. Outside trainers are not allowed. Please see your home club for details.
Additionally, our PF App is equipped with tons of helpful routines from beginner-level workouts to advanced fitness training. Simply select "Workouts" at the bottom of the home tab to access dozens of training videos. Also, each of our machines is equipped with a unique QR code. Simply scan the QR scanner located at the top right corner of the Tutorials section of the PF App. You will immediately receive instruction on how to use the equipment!
While we hate to see you cancel your membership, we offer multiple convenient ways for you to manage your account. You can cancel your membership by logging into your account online through the member portal on the website, visiting your home club in person to cancel your membership or sending written notification via mail to your home club requesting to cancel. Some cancellation policies and procedures may vary by location based on state and local guidelines. If you have additional questions, please contact your home club or our Member Services department.
Please note, to stop the billing of your monthly membership on the 17th, the club must receive notice of cancellation by the 10th of the month, as it may take up to 7 business days for billing changes to take effect. To stop the billing of the annual fee, cancellation must be completed by the 25th of the month prior to the annual fee date. Lastly, if your membership has a minimum term and is canceled prior to end of contract term, a $58 buyout fee is required.
We do not allow partial payments at this time. If you are looking to make a partial payment towards your overdue balance, stop by your home club for assistance.
The draft pending message displays because a recurring payment is already processing. You’re unable to make a payment online or in the app while a draft is pending. To make an additional payment, stop by your home club or please try again later.
Mobile App
If you are unable to locate your barcode, please contact your home club.
Yes, you can use the same email and password you use to access your membership on our member website. If you haven’t created a password yet, create an account in the mobile app using the email you used to sign up for Planet Fitness, and you will be prompted to create a password.
You should receive the verification email immediately, however, in some cases, it may take some time to send. If you didn't receive the verification email from us, check out our suggestions below:
If you can't find the email in your inbox, check your spam/junk folder.
If you never received the email, come back to the app and request another verification email by clicking Re-send Verification Email.
If you requested another email and still can’t find the message, double check the spelling of your email address. If you've spelled your email correctly and can't find the verification email, please submit a support ticket.
For security reasons, we can only send a “forgot password” link to the email that’s already associated with your account. If you do not receive a password reset email, try checking additional email addresses that may be associated with your app account. If you cannot remember the username/email address associated with an app account, please submit a support ticket.
If you spelled your email address incorrectly while creating your account, we recommend starting fresh by creating a new account.
No, you can explore many of the features that we offer in the PF mobile app before creating an account.
No, the Planet Fitness app offers free features like digital workouts and activity tracking for everyone, regardless of whether you are a member. In order to access some of these features, you may need to create a free account.
Club Policies
In order to keep our membership cost conveniently low, we do not offer childcare services. And for the safety of children under the age of 13, we ask that they do not come into the facility. We do try to keep our clubs open as long as possible to accommodate all schedules. Check with your local club for their hours.
You can join PF if you are 13 years or older with a parent/legal guardian's permission. Members aged 13 must be accompanied by a parent or guardian when they work out. Many clubs also require that members aged 14 must be accompanied by a parent/guardian at all times. Members who are 15-17 years old (15-18 in regions where 19 is the age of majority) must have a signed waiver from a parent or guardian. For further questions or clarifications regarding age policy, reach out to your local club for more details.
The in-club use of mobile devices can impact the safety, privacy and comfort of our members. In order to protect our Judgement Free Zone® and ensure the best possible member experience, we limit in-club use of mobile devices in the following ways:
Planet Fitness strictly prohibits the use of mobile devices to take photographs or videos or to make voice or video calls in the locker rooms but also in our black card spa area including individual rooms such as tanning rooms.
Headphones or earbuds are required while listening to any audio on a mobile device.
Use of mobile devices to make voice or video calls is permitted in the lobby area only.
Members are prohibited from using their mobile devices anywhere in the club to view content that may be viewed as offensive or inappropriate.
Members may use their mobile devices on the gym floor in order to photograph or take video of themselves in very limited circumstances and this privilege may be revoked at any time and for any reason at the sole discretion of Planet Fitness® team members. Use of a mobile device on the gym floor may be acceptable under the following conditions:
No member may use a mobile device to take photographs or videos if doing so presents a risk of injury to themselves or others (for example, mobile devices should not be used to take photographs or video by anyone who is simultaneously using exercise equipment);
Out of respect for the privacy and comfort of our members, photographs or video should never include anyone who has not given their prior permission to appear in such images;
Images containing Planet Fitness® intellectual property are subject to all applicable copyright and trademark protections, including, but not limited to, federal and state laws and regulations, and we may prohibit any public-facing use thereof; and
No photographs or video may be used for commercial purposes whatsoever.
The resolution of any conflict or question arising under this policy is at the sole discretion of Planet Fitness® team members.
Because the safety, privacy and comfort of our members is paramount, enforcement of this mobile device use policy is a serious matter. Any report of a violation of this policy, whether from a Planet Fitness® team member or a club member, should be resolved promptly and professionally, with priority given to the privacy and comfort of all members.
Planet Fitness® reserves the right to revoke any and all mobile device use privileges under this policy and, if deemed warranted, to terminate a person’s membership immediately for any violation of this policy or other club rule.
Planet Fitness does not set time limits on any piece of cardio, functional, or strength training equipment, with the exception of equipment located in the 30-Minute Express Circuit.
Amenities may have usage restrictions such as age, time, and frequency of use. Restrictions may be imposed by law, or by the need to ensure all members are given the opportunity to use the Amenities during their visit.
Members play a role in supporting both the Judgement Free® atmosphere and safety on the club floor. Athletic footwear and appropriate clothing must be worn at all times.
Planet Fitness strives to provide a safe and comfortable environment for all members. As such, clothing and tattoos with offensive messages and clothing that may present health or safety hazards or damage club equipment, is not allowed. For example,
Open-toed shoes or sandals pose a safety hazard for members working out;
Jeans or pants with prominent grommets may damage equipment; and
Clothing/tattoos with hateful, lewd or offensive messaging undermines our welcoming environment
Members may exercise in a wide variety of attire. Crop tops, sports bras, bralettes, short shorts, long pants, collared shirts are all welcome!
Water bottles/jugs of all sizes (including gallon sizes) are allowed, as long as they have a screw-on top. Press-on tops such as those found on certain gallon jugs are not allowed, as these present a spill hazard.
All personal belongings must be kept in lockers. Bags and any clothing not in use are not allowed on the club floor. Bags and clothing on the club floor present potential safety hazards and are targets for theft
No outside fitness equipment is permitted
Club use is restricted to:
Members
PF Black Card® guests
Non-members who pay a day fee
Non-members bearing official day pass
Non-members participating in a limited time promotion (ex: Pizza/Bagel day, Tax Day, etc.)
Non-Black Card® members who pay a franchise fee
Non-members of all ages, other than PF Black Card® guests, are not allowed to wait for members in the club.
Lockers are provided for member use while at the club, free of charge, for convenience.
Lockers are available to all members, and are used at member’s own risk
Locks are recommended, and members must use their own locks unless your club offers lockers with keyless locks build in
Lockers are for member use while at the club only - members may not leave the club with personal items left in a locker
Bags and any clothing not in use are not allowed on the club floor.
Bags and clothing on the club floor present potential safety hazards and are targets for theft
Members may want to consider storing these items in a secured locker
There may be times when a lock must be cut from a locker. Examples of this include, but are not limited to:
A member has placed a lock on a locker that was already in use
A member failed to observe the policy that lockers can only be used while at the club, and the items have been in the locker for more than 24 hours
Only authorized personnel are allowed to cut locks. All items will be removed from the locker and stored at the front desk until they can be returned to their rightful owner.
All members, including transgender members, may use Planet Fitness® locker room facilities, bathrooms, showers, and all other facilities/programs separated by sex based on their self-reported gender identity.
We ask that members respect the privacy and comfort of other members by practicing modesty in the locker rooms and remaining covered as much as possible
Wherever possible, Planet Fitness® clubs will maintain private changing areas in each locker room for the comfort of all members
Tanning is a highly regulated service that is offered as an amenity only to Planet Fitness members with valid PF Black Card® memberships. Regulations vary by state and even within local jurisdictions.
Members must agree to terms and conditions of use in accordance with all Planet Fitness policies and all applicable regulations that govern tanning, including, but not limited to:
Minimum age requirements
Planet Fitness policy is that tanning is available only to members over the age of 18, unless an older age restriction is dictated by applicable law
Non-members (including guests of PF Black Card® members) and members under the age of 18 are not permitted to tan
Frequency of use
Members can tan only as often as allowed by applicable law, but not more than once every 24 hours
Use of products and protective wear, including approved eye protection
Length of tanning exposure
PF Policies
Planet Fitness does not tolerate discrimination or harassment of any person on its premises on the basis of race, national origin, ancestry, color, creed, religion, sex, sexual orientation, gender, gender identity, age, disability, or any other basis protected by law. All members will have access to restroom and locker room facilities that correspond to their sincerely held, self-reported gender identity to the extent permitted by applicable law.
Who We Are:
Planet Fitness is more than your neighborhood fitness center – we are the Judgement Free Zone®. At Planet Fitness, we celebrate and champion diversity and provide an environment where everyone feels accepted, respected and like they belong. Planet Fitness prohibits discrimination and harassment that is based on gender identity or gender expression in the workplace and in our clubs. The following is our corporate policy regarding the accommodation of our members and team members in terms of their gender identity.
Terminology:
Gender Identity: a person’s sense of self as male, female, or non-binary. This may or may not be related to the person’s sex assigned at birth.
Transgender: an umbrella term that refers to any person whose gender identity as male or female is different than the gender identity typically associated with the person’s assigned sex at birth.
Non-binary: an umbrella term that encompasses people who do not identify exclusively as a man or a woman. This would include identities such as agender, bigender, genderqueer or gender-fluid.
Gender Expression: external appearance of one's gender identity, usually expressed through behavior, clothing, haircut, voice, or other physical attribute which may or may not conform to socially defined behaviors and characteristics typically associated with being either masculine or feminine.
Gender Pronouns: the terms people choose to refer to themselves that reflect their gender identity. These might be he/him, she/her or gender-neutral pronouns such as they/them. Knowing and using a person's correct pronouns fosters inclusion, makes people feel respected and valued, and affirms their gender identity – and doing so is important to our inclusive environment and is in line with our policies.
Policy Provisions:
Planet Fitness does not tolerate verbal or physical harassment of any member or team member for any reason.
If any member experiences harassment, it should be reported by the member to a Planet Fitness team member as soon as possible. The Planet Fitness team member must take immediate action to address the situation and to ensure the safety of the member.
If a Planet Fitness team member harassed the member, it must be reported to the appropriate supervisor(s) immediately, and the Planet Fitness supervisor(s) must take immediate action to address the situation and to ensure the safety of the member. Issues not resolved to a member’s satisfaction should be directed to Contact Us form. Please, fill out the form and under the question, "What can we help you with?" please select 'Staff Issue'.
Team members who have experienced harassment by other team members or members should report harassment in accordance with their ownership group’s reporting guidelines, which may be found in your employee handbook or similar HR document.
In the instance of harassment of a member or a team member, the allegations should be investigated, the situation assessed to determine necessary changes moving forward, and appropriate action should be taken.
Transgender and nonbinary persons applying for membership will not be turned away, referred to another fitness facility, or treated in a discriminatory fashion because of their gender identity. Transgender and nonbinary persons applying for employment will not be turned away or treated in a discriminatory fashion because of their gender identity. We have uniform standards for membership and employment regardless of gender identity and/or expression.
Members and team members will be treated according to their self-reported gender identity. If a serious concern or significant doubt about the bona fides of a person’s transgender or nonbinary status/identity arises and which the team member can articulate, the team member shall address their concerns with the member. If discussion with the member fails to resolve the serious concern or doubt, the club may ask for external evidence of the member’s asserted gender identity. If it is confirmed that a member is acting in bad faith and improperly asserts a gender identity, they may be asked to leave and their membership may be terminated.
Private information such as a person’s identification as transgender or nonbinary and any medical information must be treated as confidential.
Subject to Section Three above, all members and team members may use Planet Fitness locker room facilities and programs based on their self-reported gender identity; these facilities include bathrooms, showers, and all other facilities separated by sex. Wherever possible, Planet Fitness clubs should maintain private changing areas in each locker room for the comfort of all members and team members. Where applicable, gender-neutral bathrooms may also be made available as needed for the privacy and comfort of members and team members.
Use of a gender-neutral bathroom is voluntary.Planet Fitness team members and members should address transgender and nonbinary members and other team members with preferred names, titles, pronouns, and other terms consistent with their self-reported gender identity. If a team member or member accidentally misgenders someone, please apologize. Ask the member or team member for their preferred pronouns and use those going forward.
The resolution of any conflict or question arising under this policy is at the sole discretion of Planet Fitness team members. Planet Fitness reserves the right to take appropriate action up to and including termination of a person’s membership or employment immediately for any violation of this policy or a club rule.
Planet Fitness does not tolerate verbal or physical harassment of any member or team member for any reason. Violations by members may result in cancellation of membership.
If any member experiences harassment:
The incident of harassment shall be reported to a Planet Fitness team member or manager as soon as possible
Issues that are not resolved in a manner satisfactory to a member may also be directed to Contact Us for. Please, fill out the form and under the question, "What can we help you with?" please select 'Staff Issue'.
All clubs must comply with and operate within the requirements of the Americans with Disabilities Act and other accessibility laws and regulations.
Service Animals:
State and federal laws and regulations mandate that all service animals are permitted in the club and on the gym floor.
The service animal must be allowed access to all public areas
If it is not obvious that the animal is a service animal, the staff may ask (1) is the service animal required because of a disability and/or (2) what work or task has the service animal been trained to perform?
The handler is responsible for caring for and supervising the service animal, which includes toileting, feeding, grooming, veterinary care, and ensuring the animal is under control
Personal Aides:
If the member requires assistance, personal aides are allowed to be with the member in the club.
In general, a personal aide may assist – but may not work out with the member. However, the personal aide may work out:
As a PF Black Card® member guest, if the member holds a PF Black Card®
If the aide is a Planet Fitness member in good standing
As a reasonable accommodation under the ADA if the member requires it
There are no additional fees for having a personal aide in the club. The personal aide must be treated as other PF Black Card® guests and sign in at the front desk electronically or sign the guest register or the PF Black Card® guest sign-in sheet upon each visit.
PF Black Card® members are welcome to bring one guest with them each time they visit. Guests must be 18 years or older. If a guest is between the ages of 13 to 17, they are welcome to visit if accompanied by a parent or guardian. Please note that PF Black Card® guests may not have access to PF Black Card® perks
Inviting a PF Black Card® guest is a breeze with the PF Mobile App. By sending an invite to your workout buddy through the PF App, they will be prompted to complete a short online registration and then be granted access to a digital Club Pass, making check-in at the club easy, touchless and quick!
PURPOSE AND SCOPE
At Planet Fitness, we believe acting ethically and responsibly is not only the right thing to do, but also the right way to do business. Planet Fitness has developed a Global Vendor Code of Conduct (“Vendor Code”) to clarify our global expectations in the areas of business integrity, labor practices, associate health and safety, and environmental management. Planet Fitness’ Vendor Code is intended to complement the company’s other policies and standards referenced therein. Any vendor, contractor, consultant, agent or third party supplier (collectively “Vendor”) that directly or indirectly provides goods and services to Planet Fitness is expected to follow the Vendor Code.
BUSINESS CONDUCT PRINCIPLES
Planet Fitness expects its vendors to conduct business responsibly, with integrity, honesty, and transparency, and to adhere to the following principles:
Maintain awareness and comply with all applicable laws and regulations of the countries of their operations.
Compete fairly for Planet Fitness’ business.
Planet Fitness is committed to conducting business legally and ethically within the framework of a free enterprise system. Corrupt arrangements with customers, vendors, government officials, franchisees or other third parties are strictly prohibited. “Corruption” generally refers to obtaining, or attempting to obtain, a personal benefit or business advantage through improper or illegal means, including without limitation bribes and/or kickbacks.
Encourage a diverse workforce and provide a workplace free from discrimination, harassment or any other form of abuse.
Planet Fitness vendors shall create a work environment in which employees and business partners feel valued and respected for their contributions. Harassment, including unwelcome verbal, visual, physical, or other conduct of any kind that creates an intimidating, offensive or hostile work environment will not be tolerated. Employment decisions must be based on qualifications, skills, performance, and experience.
Treat employees fairly, including with respect to wages, working hours and benefits.
Planet Fitness vendors shall comply with all applicable legal and regulatory requirements and will generally apply sound employee relations practices. Working hours, wages, benefits will be consistent with laws and industry standards, including those pertaining to minimum wages, overtime, other elements of compensation, and legally mandated benefits.
1. Prohibit all forms of forced or compulsory labor
Planet Fitness vendors shall maintain and promote fundamental human rights. Employment decisions will be based on free choice and there may be no coerced or prison labor, and no use of physical punishment or threats of violence or other forms of physical, sexual, psychological or verbal abuse as a method of discipline or control.
1. Prohibit use of child labor.
Vendors shall adhere to the minimum employment age limit defined by national law or regulation, and comply with relevant International Labor Organization (ILO) standards. In no instance shall a vendor permit children to perform work that exposes them to undue physical risks that can harm physical, mental, or emotional development or improperly interfere with their schooling needs.
1. Respect employees’ legal rights to freedom of association and collective bargaining.
Consistent with applicable law, Planet Fitness vendors shall respect employees’ rights to join or refrain from joining associations and worker organizations.
1. Provide safe and healthy working conditions.
Planet Fitness vendors shall proactively manage health and safety risks to provide an incident-free environment where occupational injuries and illnesses are prevented. Vendors must implement management systems and controls that identify hazards and assess and control risk related to their specific industry. Also, vendors shall provide potable drinking water and adequate restrooms; fire exits and essential fire safety equipment; emergency aid kits and access to emergency response including environmental, fire and medical.
1. Carry out operations with care for the environment and comply with all applicable environmental laws and regulations.
The potential environmental impacts of daily business decision-making processes should be considered along with opportunities for conservation of natural resources, recycling, source reduction and pollution control to ensure cleaner air and water and to reduce landfill wastes.
10. Maintain accurate financial books and business records in accordance with all applicable legal and regulatory requirements and accepted accounting practices.
11. Deliver products and services meeting applicable quality and safety standards.
Planet Fitness is committed to providing high quality and safe products. Vendors involved in any aspect of developing, handling, packaging or storing our products are expected to:
Know and comply with the product quality standards, policies, specifications, and procedures that apply to the products produced at your location
Follow and adhere to good manufacturing practices and testing protocols
Comply with all applicable federal, state, and local safety laws and regulations
Report issues immediately to Planet Fitness that could negatively affect the quality or public perception of a Planet Fitness product
12. Compliance with this Vendor Code is a required condition of doing business with Planet Fitness. Vendor should support compliance by establishing appropriate management processes and cooperating with compliance audits as required by Planet Fitness.
13. Observe Planet Fitness’ policies regarding gifts and entertainment and conflicts of interest when dealing with Planet Fitness employees and franchisees.
Unless there is prior written approval from Planet Fitness’ CEO, CFO or CAO, Planet Fitness vendors are prohibited from providing or offering gifts, monetary equivalents, objects of value, entertainment or preferential treatment – directly or indirectly – of value greater than $50 USD to Planet Fitness employees or franchisees that could inappropriately influence Planet Fitness’ business decisions or gain an unfair advantage. Indirect gifts include gifts to family members or a favorite charity.
Likewise, Planet Fitness employees or franchisees may not offer excessive gifts or entertainment to others whose business the company may be seeking. Planet Fitness employees and franchisees may accept business-related meals, entertainment, token gifts or favors only when the value involved is nominal and clearly will not place employees or franchisees under any real or perceived obligation to the donor.
14. All Vendors shall comply with all guidelines issued by Planet Fitness relating to access to Planet Fitness facilities, offices, franchisees and employees. No Vendor shall market, directly or indirectly, any product or service to Planet Fitness employees or franchisees without express permission from the Planet Fitness corporate Vendor Management Department.
15. Report suspected violations of the Vendor Code.
Vendor’s employees or contractors may report suspected violations of this Vendor Code to the Planet Fitness Office of the General Counsel at 1-603-750-0001.
INTRODUCTION
We believe in “One team, One Planet” and strive to live the values of our brand in our daily interactions with each other and with our members. As a publicly-traded company, we have an extensive program of training, policies and internal controls to ensure that we are living our values of integrity, honesty, respect and transparency. By joining the Planet Fitness system, you commit to us that you will adhere to the highest standards of honesty, integrity, fair dealing and ethical conduct in your business dealings. We expect that you will act at all times in a manner consistent with our values and good stewardship of the brand. This Code of Ethics includes certain ethical obligations set forth in your Franchise Agreement, mandatory ethical standards related to these obligations and, certain business expectations of how franchisees will conduct themselves. This Code does not supersede or amend your Franchise Agreement.1COMPLIANCE WITH LAW
You are required to comply with all applicable laws and regulations in connection with the development and operation of your business. You are expected to obtain adequate independent, professional advice in order to understand and meet your compliance obligationsHONESTY
We expect that you will be truthful with us, your members, your fellow franchisees, your vendors and others with whom you have a business relationship. You may not mislead or deceive us or others in your business dealings. The trust you build is one of your most valuable business assets.RESPECT
We expect that you will be respectful to us, our personnel2, your fellow franchisees, your members and all others within the Planet Fitness system. You and your personnel may not harass, bully, or demean our personnel or other business partners. We will not tolerate it. Hostile, offensive or intimidating conduct is prohibited and will be dealt with accordingly. We expect professionalism and courtesy in all of your Planet Fitness-related business dealings.TRANSPARENCY
We expect that you will be transparent with us, your fellow franchisees, your members and all others with whom you have a business relationship. You may not cover up legal noncompliance. Except with respect to confidential information which you have a legal right and/or responsibility to protect, you may not direct, coerce or threaten vendors or other business partners to withhold information from us about you that they have a legal right to share.MANAGEMENT
Expectations of Management We expect that you will establish a culture of compliance within your organization. We expect that you will develop appropriate and effective internal policies, training programs and controls and exercise adequate oversight over your team.
Accounting and Business Records We expect that you will maintain clear, complete and accurate accounting and business records. These records must be kept in accordance with legal and regulatory requirements and widely accepted accounting principles. In accordance with your Franchise Agreement, we may request to review these records from time to time.
INTEGRITY
Conflicts of Interests, generally You should avoid actual and perceived conflicts of interest. Your business dealings should be based on sound business judgement, not favoritism or improper personal gain.
Gifts Gifts, entertainment, and other items of value are sometimes shared as courtesies between business partners. However, gifts should never compromise the ability to make objective business decisions. Neither you nor your personnel should offer or accept gifts, monetary equivalents, objects of value, entertainment or preferential treatment to or from vendors, our personnel or other business contacts – directly or indirectly – of a value greater than $100. Indirect gifts, for example, include gifts to family members or a favorite charity. You and your personnel should offer or accept business-related meals, entertainment, token gifts or favors only when the value involved is nominal and clearly will not create a real or perceived obligation to the donor.
Other business relationships You must disclose all material business relationships that could pose an actual or perceived conflict of interest with your PLANET FITNESS business, system vendors, or the PLANET FITNESS brand. In the context of your PLANET FITNESS business, you may not steer business towards or source products and services from other ventures in which you or your personnel have a financial interest (other than as less than a 5% shareholder of a publicly traded company), without our prior written approval.
Personal relationships We expect that you and your personnel will conduct themselves in a professional manner when interacting with our personnel and other business partners. Romantic and sexual relationships with our personnel or other business partners may cause perceptions of favoritism and conflicts of interest. We strongly discourage franchise owners and Approved Operators from engaging in these relationships with our personnel. Any such relationships must be promptly disclosed in writing to us. We expect your personnel will use good judgment in terms of personal relationships with all business partners.
Ethical Sourcing You will source products and services from approved sources. You are expected to select any vendors not subject to our prior approval based, in part, on their high ethical standards. You are expected to use your buying power responsibly.
Ethical Sales Practices; Public Statements You must ensure that all statements made by you or on your behalf about your business or the PLANET FITNESS brand are accurate, fair, factual, and complete. Your marketing materials and other public statements (including on social media) should at all times be professional, decent and reflect the values of the brand. You may not degrade, offend, shock or insult your community or ridicule public morals or decency. You must comply with our policies related to your use of our trademarks in connection with media, public relations and government relations activities.
Fair Competition You must comply with all applicable antitrust and fair competition laws and regulations and avoid any action that would illegally obstruct the efforts of fellow franchisees or competitors or limit competition in any inappropriate manner.
Anti-Corruption You must comply with the United States Foreign Corrupt Practices Act and other similar applicable anti-corruption laws and regulations. You must provide anti-corruption training to facilitate compliance with these laws. Payments, gifts, or other transfers of value to government officials for the purpose of securing an improper business advantage are prohibited. Making an offer to make such a payment, gift or transfer is also impermissible. You should vet and monitor consultants, contractors and other business partners to make sure these partners are not making improper payments on your behalf. It is important to conduct background checks on these third parties, use written contracts containing an anti-corruption language, be specific about fees and services, and require detailed invoicing. You may not employ government officials (including candidates for government office and personnel of government-owned enterprises) or their family members. If an employee becomes a government official, you must notify us. More generally, you may not obtain or attempt to obtain, a personal benefit or business advantage through improper or illegal means, including through bribes and/or kickbacks. Any suspected violations of our anti-corruption policy and/or applicable anti-corruption law must be reported to us immediately.
PUBLICLY TRADED SECURITIES
As part of our system, you may have access to material nonpublic information related to publicly traded securities. You must comply with applicable securities laws and with our policies that restrict (i) trading while in possession of material nonpublic information and (ii) communicating material nonpublic information. You must not discuss nonpublic information with investment analysts or investment firms, except on a confidential basis in connection with the development, operation or financing of your own franchise.REPORTING
If you become aware of an ethics issue in your organization, please contact your Franchise Business Coach.
Respect and courtesy are essential components of a comfortable, Judgement Free Zone®. Please respect the personal space of others, keep the equipment in its designated area, and if you’re resting between sets, allow other members to use the equipment. After you’ve finished your workout, we ask that members please be courteous and wipe down the equipment, and return any weights or other accessories to the designated storage areas.
If you have any questions, ask any team member for guidance. We also offer free fitness training with a certified fitness trainer. They can answer questions and work with you to create a fitness program to help you achieve your fitness goals.
The Judgement Free® policy is put into place in order to help maintain a Judgement Free® environment within the club at all times.
By Planet Fitness® definition, a Lunk® is one who exhibits behaviors that work against our Judgement Free® atmosphere. Lunk-like actions are often intimidating to most members who just want to get in a good workout. While we welcome everyone, we are built on the premise of no intimidation.
Lunk-like actions include behaviors such as:
Grunting - Excessively loud displays of effort including grunting, yelling, groaning
Dropping weights - Intentionally dropping weights to the ground after the last rep of a set
Showcasing - Flexing, strutting, or making an effort to attract attention
Judging - Mocking, criticizing, or making negative comments related to another person's appearance, experience, ability, knowledge of equipment, etc.
The Lunk Alarm® is a siren used to enforce our Judgment Free® policy. The Lunk Alarm® helps maintain a Judgement Free® atmosphere by stopping a Lunk® in his/her tracks.
Club use is restricted to:
Members
PF Black Card® guests
Non-members who pay a day fee
Non-members bearing official day pass
Non-members participating in a limited time promotion (ex: Pizza/Bagel day, Tax Day, etc.)
Non-Black Card® members who pay a franchise fee
Non-members of all ages, other than PF Black Card® guests, are not allowed to wait for members in the club.
The day fee is the fee a non-member/non PF Black Card® guest pays for use of the gym for one day. The day fee allows potential members to try the facility before committing to a membership. The full amount of the day fee applies towards membership fees if the visitor joins that location within 30 days of the visit (valid receipt required).
Day fee guests must be at least 18 years old with a valid driver’s license or photo ID. Individuals under 18 may not purchase a day pass even if accompanied by a parent or legal guardian.
PF Black Card® members must be granted reciprocal use of all Amenities in all Planet Fitness locations.
If a PF Black Card® member visits a location other than the home club more than 10 times in a calendar month, a $5 per visit franchise fee may apply
$10 and $15 Non-Reciprocal members (NR) may use other Planet Fitness locations for a $5 franchise fee
Proof of membership, such as the Club Pass or a verifiable member number, must be shown upon entry
Members from a presale location should be treated as any other Planet Fitness member and have access to reciprocal use consistent with the stated policy, even if the home club they joined is not yet open.
Members of clubs in presale will be expected to comply with all rules of reciprocal use. Presale club members will have a Club Pass and copy of the membership agreement as verification of membership.
Membership is open to anyone 13 years or older.
Members between the ages of 13 and 17 must have a parent or guardian present at the time of joining
Parent or guardian must sign the membership agreement and a legal waiver allowing the minor to use the club with his or her permission
Members ages 13 and 14 must be accompanied by their parent or guardian at all times.
Parent must be a member or the Black Card guest of the minor member
Planet Fitness does not provide child care services
Minors/children are not allowed to be left unattended while a parent or guardian is working out
While we hate to see you cancel your membership, our cancellation process may vary club to club, so the best first step is to contact your home location to confirm the cancellation policy. For most locations, you can visit your home club in person to cancel your membership or send written notification via mail to your home club requesting to cancel. Some members may also be eligible to cancel their membership online based on their membership type and location of their home club. If you have additional questions, please contact your home club or our Member Services department.
Please note, to stop the billing of your monthly membership on the 17th, the club must receive written notice delivered by the 10th in person or through mail, as it may take up to 7 business days for billing changes to take effect. To stop the billing of the annual fee, cancellation must be completed by the 25th of the month prior to the annual fee date. Lastly, if your membership has a minimum term and is canceled prior to end of contract term, a $58 buyout fee is required.
A member may transfer from one home club to another, without prejudice or loss of current membership benefits, after three months of membership.
Membership must be at least three months old
Membership must be in good standing (no arrears)
Prepay memberships are non-transferrable
Monthly memberships are non-transferrable from one individual to another
The transfer must occur between clubs in the same country
A transfer fee may apply
Your wellness is important to us. Membership accounts may be frozen or put on a temporary hold, if you cannot use the club because of a temporary medical condition. A team member at your club will be able to assist you by putting your membership on hold for a determined length of time. Note that if your Annual Fee is scheduled within the freeze timeframe, it may be temporarily waived or rescheduled, at your club’s discretion. If rescheduled, the Annual Fee payment will fall on the first of the month following your resumed monthly membership payment.
If your membership has a commitment end date, the length of your membership will be extended by the length of the membership freeze. If your membership is prepaid, the expiration date of your membership will be extended by the length of the freeze.
Planet Fitness Environmental Policy
At Planet Fitness, Inc. (“Planet Fitness”), we recognize that human health and planet health are inextricably linked. Through our purpose of creating a more judgement free planet where health and wellness is within reach for all, we strive to leave a positive impact on the world by actively contributing to a healthier planet. We commit to:
Measuring, managing and reducing the environmental impacts of our operations in the communities where we do business. This includes a commitment to conduct annual environmental assessments to measure our energy, waste and water footprint for the facilities where we have operational control.
Engaging with our team members, franchisees, suppliers and members to champion more environmentally sustainable solutions in our clubs.
Complying with all applicable international, federal, regional, state and local environmental laws, regulations and standards that pertain to our operations.
Exploring opportunities to use new technologies, emerging solutions and efficient building design to reduce our consumption of natural resources and mitigate our impacts on the environment.
Priority Environmental Focus Areas
Our environmental management strategy prioritizes the following areas:
Energy – Reducing our energy use and improving efficiency by prioritizing and, where appropriate, requiring the installation of more energy-efficient fixtures, appliances and practices in facilities.
Carbon – Monitoring and reducing greenhouse gas (GHG) emissions by managing our energy consumption and, where feasible, incorporating renewables into our total energy mix.
Water – Conserving water by prioritizing water-efficient building design and, where appropriate, requiring low-flow fixtures in facilities.
Waste – Diverting waste from landfill and reducing waste generated by our operations by encouraging reuse, recycling and, where applicable, donation, tracking equipment end-of-life and installing fixtures that help limit waste in our facilities.
Sustainable Sourcing – Considering our vendors’ sustainability practices in our procurement decisions and prioritizing environmentally-friendly products and materials.
Stakeholder Engagement
As part of our stewardship efforts, we commit to engaging with key stakeholders on environmental management topics. Our current and planned priorities include:
Engaging with members to promote responsible resource use in clubs.
Providing resources, education and training to employees on our environmental stewardship priorities, encouraging them to consider sustainability in their daily operations.
Engaging with suppliers on environmental impacts of our value chain, including resource efficiency of vendor operations, sustainability of purchased products and packaging waste management.
Regularly measuring and reporting performance on environmental sustainability initiatives and key metrics in our annual ESG Report.
Scope of Policy
This Environmental Policy applies to Planet Fitness corporate offices and corporate-owned, leased and managed clubs. We expect our vendors and business partners to comply with all applicable laws and regulations and are committed to working with franchisees and others in our value chain to support environmental stewardship in their own operations.
Planet Fitness reserves the right to amend or update this policy at any time.
Planet Fitness Human Rights Policy
At Planet Fitness, Inc. (“Planet Fitness”), we believe acting ethically and responsibly is not only the right thing to do but is the right way to do business. Planet Fitness has developed a Global Human Rights Policy to share our global expectations with respect to human rights. This policy is overseen by our Board and implemented by our Executive Leadership Team and applies to all Planet Fitness Team Members and domains within Planet Fitness’ operational control. This policy has been prepared in alignment with the UN Guiding Principles on Business and Human Rights.
Diversity, Equity and Inclusion
At Planet Fitness, we are more than your neighborhood fitness center – we are the Judgement Free Zone®.
Celebrating and championing diversity. Increasing access to fitness and wellness. Providing an environment where everyone feels like they belong. Our Judgement Free Zone® embodies our commitment to Diversity, Equity & Inclusion and fuels our actions not only within our clubs, but also for our employees, franchisees and the communities we serve.
Planet Fitness Global Vendor Code of Conduct
Planet Fitness has developed a Global Vendor Code of Conduct (“Vendor Code”) to clarify our global expectations in the areas of business integrity, labor practices, associate health and safety, and environmental management. Planet Fitness’ Vendor Code is intended to complement the company’s other policies and standards referenced therein. Any vendor, contractor, consultant, agent or third party supplier (collectively “Vendor”) that directly or indirectly provides goods and services to Planet Fitness is expected to follow the Vendor Code.
Discrimination and Harassment
Planet Fitness creates a work environment in which employees and business partners feel valued and respected for their contributions. Harassment, including unwelcome verbal, visual, physical, or other conduct of any kind that creates an intimidating, offensive or hostile work environment will not be tolerated. Planet Fitness is an equal opportunity employer, and it is our policy to base employment decisions on qualifications, skills, performance, and experience, without regard to race, national origin, ancestry, color, religion, sex, sexual orientation, gender, gender identity, age, disability, or any other basis protected by law.
Wages, Working Hours, Benefits and Safety
Planet Fitness complies with all applicable legal and regulatory requirements. Working hours, wages, benefits will be consistent with laws and industry standards, including those pertaining to minimum wages, overtime, other elements of compensation, and legally mandated benefits.
Vendors shall adhere to the minimum employment age limit defined by national law or regulation, and comply with relevant International Labor Organization (ILO) standards. In no instance shall a vendor permit children to perform work that exposes them to undue physical risks that can harm physical, mental, or emotional development or improperly interfere with their schooling needs.
Planet Fitness and its vendors shall proactively manage health and safety risks to work to mitigate workplace incidents, including occupational injuries and illnesses. Vendors must work to implement management systems and controls that identify hazards and assess and control risk related to their specific industry. Also, vendors shall provide potable drinking water and adequate restrooms; fire exits and essential fire safety equipment; emergency aid kits and access to emergency response including environmental, fire and medical.
Forced Labor, Child Labor and Human Trafficking
Planet Fitness vendors shall maintain and promote fundamental human rights. Employment decisions will be based on free choice and there may be no coerced or prison labor, and no use of physical punishment or threats of violence or other forms of physical, sexual, psychological, or verbal abuse as a method of discipline or control.
Sustainability
We know that to fulfill our mission to enhance people’s lives and create a healthier world, we must reduce our environmental impacts to help protect the health of our planet.
For more information, please visit the PF Purpose page of Planet Fitness’ website or review our Environmental Policy.
Stakeholder Engagement
We believe that hearing from our stakeholders is important to informing our initiatives, policies and reporting and we welcome ongoing engagement on human rights and other ESG-related matters.
Reporting
Team members, vendor employees or contractors may report suspected violations of this Policy to the Planet Fitness Office of the General Counsel at 1-603-750-0001 or ESG@pfhq.com.
Scope of Policy
This Human Rights Policy applies to Planet Fitness corporate offices and corporate-owned, leased and managed clubs. We expect our vendors and business partners to comply with all applicable laws and regulations and are committed to working with franchisees and others in our value chain to support human rights in their own operations.
Planet Fitness reserves the right to amend or update this policy at any time.