FREQUENTLY ASKED QUESTIONS

While we hate to see you cancel your membership, our cancellation process may vary club to club, so the best first step is to contact your home location to confirm the cancellation policy. For most locations, you can visit your home club in person to cancel your membership or send written notification via mail to your home club requesting to cancel. Some members may also be eligible to cancel their membership online based on their membership type and location of their home club. If you have additional questions, please contact your home club or our Member Services department.

You can transfer your membership online with just a few clicks (you’ll need your Planet Fitness key tag number). A few things to be aware of before you transfer: You have to have been a member at one location for at least 90 days, you must have a monthly (not annual or prepaid) membership, and you can’t owe any outstanding dues or fees at your current club.

If your home club is open, your best source of billing or membership information is to contact them directly.  If your home club is closed, please contact our member services department. Please note that the Member Services department is open Monday through Friday from 9 am – 6pm, EST. They will respond to your inquiry as soon as possible.

We offer PE@PF – a series of focused fitness training sessions led by certified fitness instructors that’s designed to help members get familiar with the equipment and to build an individual workout plan to follow at their own pace. PE@PF sessions are done in small groups, free to our members, and available on a first-come, first-served basis. 

*Amenities and Perks subject to availability and restrictions. See home club for details.

Planet Fitness policies can be found on the Planet Fitness policies page.