Have a Question? We Can Help.
Our goal is to deliver legendary customer service to our members at all times.
FREQUENTLY ASKED QUESTIONS
I have questions about my membership and COVID-19.
Please see our.
How do I cancel my membership?
While we hate to see you cancel your membership, our cancellation process may vary from club to club, so the best way to begin the cancellation process is to contact your home club location to confirm the cancellation policy. For most locations, you can send a letter to your home club requesting to cancel, or you can stop by your home club and cancel in person. If you have other questions, please contact our. Please note that the Member Services department is open Monday through Friday from 9 am – 6 pm, EST. They will respond to your inquiry as soon as possible.
How do I transfer my membership to a different Planet Fitness club?
You canwith just a few clicks (you’ll need your Planet Fitness key tag number). A few things to be aware of before you transfer: You have to have been a member at one location for at least 90 days, you must have a monthly (not annual or prepaid) membership, and you can’t owe any outstanding dues or fees at your current club.
Where do I go if I have questions or need help with the billing for my account?
If your home club is open, your best source of billing or membership information is to. If your home club is closed, please . Please note that the Member Services department is open Monday through Friday from 9 am – 6pm, EST. They will respond to your inquiry as soon as possible.
Do you offer classes or personal training?
We offer– a series of focused fitness training sessions led by certified fitness instructors that’s designed to help members get familiar with the equipment and to build an individual workout plan to follow at their own pace. PE@PF sessions are done in small groups, free to our members, and available on a first-come, first-served basis.
Does Planet Fitness have any other policies?
Planet Fitness policies can be found on the.
Contact Your Home Club
As each club is a privately-owned franchise, the best place to get help to your questions and concerns is in your home club. Call or stop by your home club location and speak with a staff member at the front desk - they will be more than happy to assist you.
Still Need Help?
If you have already contacted your home club and still need help, please contact the Member Services Team.