Planet Fitness Policies

Welcome to Planet Fitness! Whether you’re a first-time gym user or a longtime member, we’re here to provide a workout environment in which anyone - and everyone - can be comfortable. We’ve created this policy guide to provide guidance and insight into how you can enjoy our Judgement Free Zone® and make the most of your membership.

Any questions related to the contents of this policy guide or its interpretation should be directed to your club manager or supervisor. Planet Fitness reserves the right to modify any policy or club rule at any time and in its sole discretion, with or without prior notice. But most importantly we want you to know you belong and our friendly team members are here to help when you need it.

Who We Are:

Planet Fitness is a health and fitness facility by trade, but a judgement free zone® by character. The following is our corporate policy regarding the accommodation of our members in terms of their gender identity.


Terminology:
Self-Reported Gender Identity: a person’s sincerely held gender-related identity, appearance, or behavior, whether or not that gender-related identity, appearance or behavior is different from that traditionally associated with the person’s physiology or assigned sex at birth.
Transgender: an umbrella term that refers to any person whose gender identity as male or female is different than the gender identity typically associated with the person’s assigned sex at birth.
Transgender Man: a person whose gender identity is male but who was assigned female at birth.
Transgender Woman: a person whose gender identity is female but who was assigned male at birth.
Gender Transition: the process by which some transgender persons go from living in their assigned birth sex to living consistent with their gender identity.


Policy Provisions:

1. Planet Fitness does not tolerate verbal or physical harassment of any member for any reason. If any member experiences harassment, it should be reported by the member to a Planet Fitness staff member as soon as possible. The Planet Fitness staff member must take immediate action to address the situation and to ensure the safety of the member. If a Planet Fitness staff member harassed the member, it must be reported to the appropriate supervisor(s) immediately, and the Planet Fitness supervisor(s) must take immediate action to address the situation and to ensure the safety of the member. Issues not resolved to a member’s satisfaction should be directed to info@planetfitness.com.

2. Transgender persons applying for membership will not be turned away or referred to another fitness facility because of their gender identity, transgender status, the length or extent of their gender transition, and/or because they do not appear as a typical male or female.

3. Members will be treated according to their sincerely held, self-reported gender identity. However, a member cannot fraudulently or improperly assert a self-reported gender identity. If a conflict arises regarding a member’s self-reported gender identity, a Planet Fitness staff member who has been trained on Planet Fitness policy and practices with regard to transgender members:

  • Should have a conversation with the member in order to determine the member’s gender identity and any other gender-related concerns.
  • Should, in rare cases, where fraud or improper purpose is reasonably suspected, request documentation supporting the member’s stated gender identity. This documentation includes, but is not limited to, a letter from a medical provider, therapist, social worker, member of the clergy, family member, friend, etc. If this additional documentation is requested, that request must be reported by the Planet Fitness staff member to the Planet Fitness Legal Department.
  • NOTE: documentation of gender identity for members is not expected or required in the majority of cases – it is only necessary when a Planet Fitness staff member reasonably suspects fraud or other improper purpose. 

4. Private information such as a person’s status as transgender, their gender transition, and any medical information must be treated as confidential.

5. Subject to Section Three above, all members, including transgender members, may use Planet Fitness locker room facilities and programs based on their self-reported gender identity; these facilities include bathrooms, showers, and all other facilities separated by sex. Wherever possible, Planet Fitness clubs should maintain private changing areas in each locker room for the comfort of all members. Where applicable, unisex bathrooms can also be made available as needed for the privacy and comfort of members. Some members may feel uncomfortable with a transgender member using the same locker room facilities, bathrooms, showers, or other facilities/programs separated by sex. This discomfort is not a reason to deny access to the transgender member. Planet Fitness staff should work with members and employees to address this discomfort and to foster a climate of understanding consistent with the judgement free character of Planet Fitness.

6. Planet Fitness staff should address transgender members with names, titles, pronouns, and other terms consistent with their self-reported gender identity if reasonably known to the Planet Fitness staff. For example:

  • A transgender woman will be referred to by her preferred name and female pronouns.
  • A transgender man will be referred to by his preferred name and male pronouns.

7. The resolution of any conflict or question arising under this policy is at the sole discretion of Planet Fitness staff. Planet Fitness reserves the right to terminate a person’s membership immediately for any violation of this policy or a club rule.

Version 1.2 May 2014

Planet Fitness does not tolerate discrimination or harassment of any person on its premises on the basis of race, national origin, ancestry, color, creed, religion, sex, sexual orientation, gender, gender identity, age, disability, or any other basis protected by law. All members will have access to restroom and locker room facilities that correspond to their sincerely held, self-reported gender identity to the extent permitted by applicable law.

Respect and courtesy are essential components of a comfortable, Judgement Free Zone®. Please respect the personal space of others, keep the equipment in its designated area, and if you’re resting between sets, allow other members to use the equipment.  After you’ve finished your workout, we ask that members please be courteous and wipe down the equipment, and return any weights or other accessories to the designated storage areas.

If you have any questions, ask any team member for guidance. We also offer free fitness training with a certified fitness trainer. They can answer questions and work with you to create a fitness program to help you achieve your fitness goals.

The Judgement Free® policy is put into place in order to help maintain a Judgement Free® environment within the club at all times.

By Planet Fitness® definition, a Lunk® is one who exhibits behaviors that work against our Judgement Free® atmosphere. Lunk-like actions are often intimidating to most members who just want to get in a good workout. While we welcome everyone, we are built on the premise of no intimidation.

Lunk-like actions include behaviors such as:

GruntingExcessively loud displays of effort including grunting, yelling, groaning

Dropping weightsIntentionally dropping weights to the ground after the last rep of a set

ShowcasingFlexing, strutting, or making an effort to attract attention

JudgingMocking, criticizing, or making negative comments related to another person's appearance, experience, ability, knowledge of equipment, etc.

 

The Lunk Alarm® is a siren used to enforce our Judgment Free® policy. The Lunk Alarm® helps maintain a Judgement Free® atmosphere by stopping a Lunk® in his/her tracks.

Members play a role in supporting both the Judgement Free® atmosphere and safety on the club floor.

  • Clothing that may be perceived as intimidating, revealing, or offensive, as well as clothing that may present safety hazards or damage equipment, is not allowed. Items that may be included in this category include, but are not limited to: 
    • String tank tops that do not cover the torso
    • Open-toed shoes or sandals
    • Mud-caked, greasy, or soiled shoes or clothing
    • Jeans or pants with prominent grommets
    • Clothing with messaging that a reasonable person may find offensive or otherwise inappropriate
  • Water bottles must fit in holders and must be kept out of aisles and walk-ways
  • Gallon jugs are not allowed on club floor
  • All personal belongings must be kept in lockers
  • Bags and any clothing not in use are not allowed on the club floor.  Bags and clothing on the club floor present potential safety hazards and are targets for theft                      

All clubs must comply with and operate within the requirements of the Americans with Disabilities Act and other accessibility laws and regulations.

Service Animals:

State and federal laws and regulations mandate that all service animals are permitted in the club and on the gym floor.

  • The service animal must be allowed access to all public areas
  • If it is not obvious that the animal is a service animal, the staff may ask (1) is the service animal required because of a disability and/or (2) what work or task has the service animal been trained to perform?
  • The handler is responsible for caring for and supervising the service animal, which includes toileting, feeding, grooming, veterinary care, and ensuring the animal is under control

Personal Aides:

If the member requires assistance, personal aides are allowed to be with the member in the club.   

In general, a personal aide may assist – but may not work out with the member.  However, the personal aide may work out:

  • As a PF Black Card® member guest, if the member holds a PF Black Card®
  • If the aide is a Planet Fitness member in good standing
  • As a reasonable accommodation under the ADA if the member requires it

There are no additional fees for having a personal aide in the club. The personal aide must be treated as other PF Black Card® guests and sign in at the front desk electronically or sign the guest register or the PF Black Card® guest sign-in sheet upon each visit.

Planet Fitness does not tolerate verbal or physical harassment of any member or team member for any reason. Violations by members may result in cancellation of membership.

If any member experiences harassment:

  • The incident of harassment shall be reported to a Planet Fitness team member or manager as soon as possible
  • Issues that are not resolved in a manner satisfactory to a member may also be directed to info@planetfitness.com

Club use is restricted to:

  • Members
  • PF Black Card® guests
  • Non-members who pay a day fee
  • Non-members bearing official day pass
  • Non-members participating in a limited time promotion (ex: Pizza/Bagel day, Tax Day, etc.)  
  •  Non-Black Card® members who pay a franchise fee

Non-members of all ages, other than PF Black Card® guests, are not allowed to wait for members in the club.

The day fee is the fee a non-member/non PF Black Card® guest pays for use of the gym for one day. The day fee allows potential members to try the facility before committing to a membership. The full amount of the day fee applies towards membership fees if the visitor joins that location within 30 days of the visit (valid receipt required).

Day fee guests must be at least 18 years old with a valid driver’s license or photo ID. Individuals under 18 may not purchase a day pass even if accompanied by a parent or legal guardian.

Black Card members must be granted reciprocal use of all Amenities in all Planet Fitness locations.

  • If a PF Black Card® member visits a location other than the home club more than 10 times in a calendar month, a $5 per visit franchise fee may apply
  • $10 and $15 Non-Reciprocal members (NR) may use other Planet Fitness locations for a $5 franchise fee
  • Proof of membership, such as the key tag or a verifiable member number, must be shown upon entry

Members from a presale location should be treated as any other Planet Fitness member and have access to reciprocal use consistent with the stated policy, even if the home club they joined is not yet open. 

Members of clubs in presale will be expected to comply with all rules of reciprocal use. Presale club members will have a key tag and copy of the membership agreement as verification of membership.

PF Black Card® members are welcome to bring one guest with them each time they visit. Guests must be 18 years or older. If a guest is between the ages of 13 to 17, they are welcome to visit if accompanied by a parent or guardian. Please note that PF Black Card® guests may not have access to PF Black Card® perks

Inviting a PF Black Card® guest is a breeze with the PF Mobile App. By sending an invite to your workout buddy through the PF App, they will be prompted to complete a short online registration and then be granted access to a digital keytag, making check-in at the club easy, touchless and quick!
 

Membership is open to anyone 13 years or older.

  • Members between the ages of 13 and 17 must have a parent or guardian present at the time of joining
  • Parent or guardian must sign the membership agreement and a legal waiver allowing the minor to use the club with his or her permission
  • Members ages 13 and 14 must be accompanied by their parent or guardian at all times.
    • Parent must be a member or the Black Card guest of the minor member
  • Planet Fitness does not provide child care services
    • Minors/children are not allowed to be left unattended while a parent or guardian is working out

The in-club use of mobile devices can impact the safety, privacy and comfort of our members. In order to protect our Judgement Free Zone® and ensure the best possible member experience, we limit in-club use of mobile devices in the following ways: 

  1. Planet Fitness strictly prohibits the use of mobile devices to take photographs or videos or to make voice or video calls in the locker rooms.
  2. Headphones or earbuds are required while listening to any audio on a mobile device.
  3. Use of mobile devices to make voice or video calls is permitted in the lobby area only.
  4. Members are prohibited from using their mobile devices anywhere in the club to view content that may be viewed as offensive or inappropriate.
  5. Members may use their mobile devices on the gym floor in order to photograph or take video of themselves in very limited circumstances and this privilege may be revoked at any time and for any reason at the sole discretion of Planet Fitness® team members.  Use of a mobile device on the gym floor may be acceptable under the following conditions:
    1. No member may use a mobile device to take photographs or videos if doing so presents a risk of injury to themselves or others (for example, mobile devices should not be used to take photographs or video by anyone who is simultaneously using exercise equipment);
    2. Out of respect for the privacy and comfort of our members, photographs or video should never include anyone who has not given their prior permission to appear in such images;
    3. Images containing Planet Fitness® intellectual property are subject to all applicable copyright and trademark protections, including, but not limited to, federal and state laws and regulations, and we may prohibit any public-facing use thereof; and
    4. No photographs or video may be used for commercial purposes whatsoever.
  6. The resolution of any conflict or question arising under this policy is at the sole discretion of Planet Fitness® team members.

Because the safety, privacy and comfort of our members is paramount, enforcement of this mobile device use policy is a serious matter.  Any report of a violation of this policy, whether from a Planet Fitness® team member or a club member, should be resolved promptly and professionally, with priority given to the privacy and comfort of all members.

Planet Fitness® reserves the right to revoke any and all mobile device use privileges under this policy and, if deemed warranted, to terminate a person’s membership immediately for any violation of this policy or other club rule.

To cancel your monthly membership and stop the billing of the Monthly Membership Fee on or around the 17th of the month, the club must receive written notification delivered to the club by the 10th of the month either in person or preferably via certified mail to your home club.  Please note it may take up to seven (7) business days for any membership or billing changes to take effect.  In order to cancel your membership prior to the billing of the Annual Membership Fee, the club requires written notice delivered as described above no later than the 25th of the month before such billing.  You can find your Annual Membership Fee date in your Member Agreement. The Annual Membership Fee is fully earned when received and is non-refundable.

If your monthly membership has a minimum term, and you wish to cancel your membership before the end of the term for reasons other than those listed in  your membership agreement, a $58 buyout fee is required.

A member may transfer from one home club to another, without prejudice or loss of current membership benefits, after three months of membership.

  • Membership must be at least three months old
  • Membership must be in good standing (no arrears)
  • Prepay memberships are non-transferrable
  • Monthly memberships are non-transferrable from one individual to another
  • The transfer must occur between clubs in the same country
  • A transfer fee may apply

Your wellness is important to us. Membership accounts may be frozen or put on a temporary hold, if you cannot use the club because of a temporary medical condition. A team member at your club will be able to assist you by putting your membership on hold for a determined length of time. Note that if your Annual Fee is scheduled within the freeze timeframe, it may be temporarily waived or rescheduled, at your club’s discretion. If rescheduled, the Annual Fee payment will fall on the first of the month following your resumed monthly membership payment.

If your membership has a commitment end date, the length of your membership will be extended by the length of the membership freeze. If your membership is prepaid, the expiration date of your membership will be extended by the length of the freeze.

Planet Fitness does not set time limits on any piece of cardio, functional, or strength training equipment, with the exception of equipment located in the 30-Minute Express Circuit.

Amenities may have usage restrictions such as age, time, and frequency of use. Restrictions may be imposed by law, or by the need to ensure all members are given the opportunity to use the Amenities during their visit.

Lockers are provided for member use while at the club, free of charge, for convenience. 

  • Lockers are available to all members, and are used at member’s own risk
  • Locks are recommended, and members must use their own locks
  • Lockers are for member use while at the club only - members may not leave the club with personal items left in a locker

There may be times when a lock must be cut from a locker. Examples of this include, but are not limited to:

  • A member has placed a lock on a locker that was already in use
  • A member failed to observe the policy that lockers can only be used while at the club, and the items have been in the locker for more than 24 hours

Only authorized personnel are allowed to cut locks. All items will be removed from the locker and stored at the front desk until they can be returned to their rightful owner.

All members, including transgender members, may use Planet Fitness® locker room facilities, bathrooms, showers, and all other facilities/programs separated by sex based on their self-reported gender identity.

Tanning is a highly regulated service that is offered as an amenity only to Planet Fitness members with valid PF Black Card® memberships. Regulations vary by state and even within local jurisdictions.

Members must agree to terms and conditions of use in accordance with all Planet Fitness policies and all applicable regulations that govern tanning, including, but not limited to:

  • Minimum age requirements
    • Planet Fitness policy is that tanning is available only to members over the age of 18, unless an older age restriction is dictated by applicable law
    • Non-members (including guests of PF Black Card® members) and members under the age of 18 are not permitted to tan
  • Frequency of use
    • Members can tan only as often as allowed by applicable law, but not more than once every 24 hours
  • Use of products and protective wear, including approved eye protection
  • Length of tanning exposure