Billing FAQs
HAVE A QUESTION? WE CAN HELP
Our goal is to deliver legendary customer service to our members at all times.
Your local club is the best place to go for help with any billing-related issues (including requesting refunds). If you simply need to update your billing information or review your membership agreement, you can do that online by clicking here to manage your account.
That one is easy! Click here to log in to your account.
The method in which members are able to pay for their monthly membership varies by location, but many Planet Fitness clubs accept payment through checking accounts only. We require an Electronic Funds Transfer (EFT) through checking accounts for your convenience: This allows us to be able to continue your membership without interruption or the hassle of updating your payment information if your credit cards are lost/stolen, invalid or expired.
Annual fees are billed to a member once per year. Your annual fee billing date is dependent on your join date and membership type. A staff member at your club can help you determine when your annual fee date is.