Membership FAQs

HAVE A QUESTION? WE CAN HELP

Our goal is to deliver legendary customer service to our members at all times.

While we hate to see you cancel your membership, our cancellation process may vary from club to club, so the best way to begin the cancellation process is to contact your home club location to confirm the cancellation policy. For most locations, you can send a letter to your home club requesting to cancel, or you can stop by your home club and cancel in person. If your club is closed or you have other questions, please contact our Member Services department. Please note that the Member Services department is open Monday through Friday from 9 am – 6 pm, EST. They will respond to your inquiry as soon as possible.

You can transfer your membership online with just a few clicks, starting here (you’ll need your Planet Fitness keytag number). A few things to be aware of before you transfer: You have to have been a member at one location for at least ninety days, you must have a monthly (not annual) membership, and you can’t owe any outstanding dues or fees at your current club.

Upgrading your membership has never been faster or easier. You can do it all online simply by clicking here (you’ll need your PF key tag number). Or, stop by the club and our front desk staff can do it for you.

Stop by your club and club staff can downgrade your membership.

That one is easy! Click here.

The method in which members are able to pay for their monthly membership varies by location, but many Planet Fitness clubs accept payment through checking accounts only. We require an Electronic Funds Transfer (EFT) through checking accounts for your convenience: This allows us to be able to continue your membership without interruption or the hassle of updating your payment information if your credit cards are lost/stolen, invalid or expired.

Annual fees are billed to a member once per year. Your annual fee billing date is dependent on your join date and membership type. A staff member at your club can help you determine when your annual fee date is.

You can join PF starting at the age of 13 with a parent/legal guardian’s permission; they must be present with you during the sign-up process. Members aged 13 and 14 must be accompanied by a parent or guardian when they work out. Members who are 15 to 17 years old must have a signed waiver from a parent or guardian on file. Please note that any PF Black Card® guests must be 18 years old with a valid ID, unless they’re accompanied by a parent or guardian.