How do I cancel my membership?
While we hate to see you cancel your membership, our cancellation process may vary from club to club, so the best first step is to contact your home location to confirm the cancellation policy. For most locations, you can visit your home club in person to cancel your membership or send a written notification via mail to your home club requesting to cancel. Some members may also be eligible to cancel their membership online based on their membership type and the location of their home club. If you have additional questions, please contact your home club or our Member Services department.
Please note, to stop the billing of your monthly membership on the 17th, the club must receive written notice delivered by the 10th in person or through mail, as it may take up to 7 business days for billing changes to take effect. To stop the billing of the annual fee, cancellation must be completed by the 25th of the month prior to the annual fee date. Lastly, if your membership has a minimum term and is canceled prior to end of contract term, a $58 buyout fee is required.
How do I transfer my membership to a different Planet Fitness club?
You can transfer your membership online with just a few clicks . You are eligible to transfer online if all of the following are true:
You are not a minor
You have been a Planet Fitness member for at least 90 days
You haven’t transferred your membership in the past 90 days
You don’t owe any outstanding dues or fees at your current club, have a financial cosigner, or a third-party subsidized membership
You have a membership that is billed monthly, not a Paid in Full membership.
Contact your home club for assistance if you are not eligible to transfer online.
How do I upgrade my membership?
Upgrading your membership has never been faster or easier. You can do it all online simply by clicking here (you’ll need your PF Club Pass number). Or, stop by the club and our front desk staff can do it for you.
How do I downgrade my membership?
Stop by your club and club staff can downgrade your membership.
How do I log in to my Planet Fitness account online?
Why do you need my checking account for a membership?
The method in which members are able to pay for their monthly membership varies by location, but many Planet Fitness clubs accept payment through checking accounts only. We require an Electronic Funds Transfer (EFT) through checking accounts for your convenience: This allows us to be able to continue your membership without interruption or the hassle of updating your payment information if your credit cards are lost/stolen, invalid or expired.
When is my annual fee due?
Annual fees are billed to a member once per year. Your annual fee billing date is dependent on your join date and membership type. A staff member at your club can help you determine when your annual fee date is.
How old do I have to be to get a membership?
You can join PF starting at the age of 13 with a parent/legal guardian’s permission; they must be present with you during the sign-up process. Members aged 13 and 14 must be accompanied by a parent or guardian when they work out. Members who are 15 to 17 years old must have a signed waiver from a parent or guardian on file. Please note that any PF Black Card® guests must be 18 years old with a valid ID, unless they’re accompanied by a parent or guardian.