PLANET FITNESS

Yes, you can use the same email and password you use to access your membership on our member website. If you haven’t created a password yet, create an account in the mobile app using the email you used to sign up for Planet Fitness, and you will be prompted to create a password.

You should receive the verification email immediately, however, in some cases, it may take some time to send. If you didn't receive the verification email from us, check out our suggestions below:

• If you can't find the email in your inbox, check your spam/junk folder.

• If you never received the email, come back to the app and request another verification email by clicking Re-send Verification Email. 

  • If you requested another email and still can’t find the message, double check the spelling of your email address. If you've spelled your email correctly and can't find the verification email, we recommend starting fresh and creating a new app account.

• For security reasons, we can only send a “forgot password” link to the email that’s already associated with your account.  If you do not receive a password reset email, try checking additional email addresses that may be associated with your app account.

• If you cannot remember the username/email address associated with an app account, we recommend starting fresh and setting up a new app account. You will still be able to link your app account to your existing club membership by entering your membership Club Pass number along with a few other personal details.

If you spelled your email address incorrectly while creating your account, we recommend starting fresh by creating a new account.

No, you can explore many of the features that we offer in the PF mobile app before creating an account.

No, the Planet Fitness app offers free features like digital workouts and activity tracking for everyone, regardless of whether you are a member. In order to access some of these features, you may need to create a free account. 

You can access all your membership and account information clicking on the account icon in the top left corner of the home screen.

If you have created an account with the mobile app but we have not recognized you as a member, you can link your club membership easily by selecting “Link My Membership” in the account screen.

Contact your home club if you don’t have your barcode.

If you are eligible for an upgrade, you can upgrade your membership by clicking Upgrade in the account menu and on the My Membership screen.

If you are a minor or have a Paid in Full membership, you are not eligible to upgrade online. For additional questions about changing your membership, contact your home club.

You can transfer your membership online with just a few clicks (hint: you’ll need your Planet Fitness Club Pass number). A few things to be aware of before you transfer: You have to be a Planet Fitness member for at least 90 days before you are eligible to transfer, you are only eligible to transfer clubs every 90 days, you can’t owe any outstanding dues or fees at your current club, and Paid in Full memberships are not eligible to transfer clubs.  

While we hate to see you cancel your membership, our cancellation process may vary club to club, so the best first step is to contact your home location to confirm the cancellation policy. For most locations, you can visit your home club in person to cancel your membership or send written notification via mail to your home club requesting to cancel. Some members may also be eligible to cancel their membership online based on their membership type and location of their home club. If you have additional questions, please contact your home club or our Member Services department.

Please note, to stop the billing of your monthly membership on the 17th, the club must receive written notice delivered by the 10th in person or through mail, as it may take up to 7 business days for billing changes to take effect. To stop the billing of the annual fee, cancellation must be completed by the 25th of the month prior to the annual fee date. Lastly, if your membership has a minimum term and is canceled prior to end of contract term, a $58 buyout fee is required.

You can update your primary billing information in the account menu. You can also make a one-time balance payment in the account menu using a credit or debit card. If you have any questions regarding billing or membership, please contact your home club. 

You can check into the club by clicking on the Check-in button on the Home screen of the Planet Fitness app.

• Your check-in history can be found on the My Journey tab by selecting Show All next to My Month. From there, click on the Show History link to view your check-in history by month.  

• To view your check-in history for more than the last 12 months, visit our Member Website.  

To invite a Black Card guest, select Black Card Guest under the Benefits section on the Home screen. Then select Invite a PF Black Card® Guest and Add a New Guest.

Yes, you can book a PE@PF session, at your home club, in the mobile app by following the steps below.  

• Click on the account icon at the top right of the screen. 

• Click the My Club drop-down and select Schedule a Class..  

• If you’d like to book a session at a different location please visit the club page on the Planet Fitness website.  

Note: If you do not see any sessions listed, it is likely because the club is not conducting any sessions at this time. 

* Amenities and Perks subject to availability and restrictions. See home club for details.

Our Scan and Learn program has QR codes on our equipment in most clubs that provide quick tutorials for how to use that equipment. To access Scan and Learn, click on the “Workouts” screen and select “Tutorials” - you will see a scan icon in the top right corner of the screen. Then hold the scanner over the machine’s QR code and your tutorial will display.

PF+ is our paid digital membership that unlocks access to hundreds of premium digital workouts right in our app. Access to PF+ is included with the new PF Black Card® membership, but can also be purchased separately within our app.

You can track your in-club or at-home activities on the My Journey tab by clicking Track Activity. 

You can connect Apple Health to the Planet Fitness app on the bottom on the My Journey screen or under Settings in the account menu.

PF members can access the Perks screen by clicking on “Perks” on the Home screen. From there, select on the perk that you are interested in and click Claim This Offer.

Planet Fitness policies can be found on the  Planet Fitness policies page.

We make it easy to refer your friends in the PF mobile app! To refer a friend, tap on the Refer a Friend button in the Just For You section of the app. Alternatively, you can find a Refer a Friend button in the My Account menu.  

• Navigate to the Just For you section on the Home screen. 

• Click on the Refer a Friend button. 

• After you click, you will see the Refer a Friend landing page. Tap on the “Share This Deal” button to view your unique referral link. 

• Select an app of your choice to share your unique referral link with your friends, i.e. through SMS, email, Facebook, etc. 

• Once you’ve sent them your link and they’ve joined using your link, a free month will automatically be applied to your account for the next applicable billing cycle. 

• You will see this reflected in your app in the Joined Referrals section on the Refer a Friend page. 

There is no limit to how many friends you can refer! Everyone that you refer gets a $1 down deal to join a club. However, as the referrer you can only earn up to three free months per year.